Customer Support Representative
Skills
- Experience in application or integration support
- Working knowledge of SQL and databases
- Basic network configuration understanding (optional)
- Familiarity with APIs and Postman (optional)
- Coding skills in JavaScript or Java are a plus
- Strong problem-solving skills
- Excellent written and verbal communication
- Ability to diagnose and address application issues
- Willingness to work rotational shifts
Responsibilities
- Taking ownership of customer issues and ensuring resolution
- Researching, diagnosing, and troubleshooting system issues
- Escalating unresolved issues to appropriate internal teams
- Understanding applications both functionally and technically
- Performing data analysis and modeling future data integration
- Using internal and external resources to provide accurate technical solutions
- Logging and prioritizing issues accurately
- Preparing timely reports and documentation
- Documenting technical knowledge through notes and manuals
Education
- Relevant technical education or equivalent work experience
Benefits
- Competitive compensation with stock options
- 100% employer-paid top-tier medical, dental, and vision coverage
- Unlimited PTO and parental leave
- Free snacks and beverages
- Opportunity to work with leading Silicon Valley professionals
- Exposure to the latest home-grown technologies
- Dynamic, collaborative work environment
- Open, transparent culture with innovation focus
- Career growth and development opportunities
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
We are Outset, an innovative startup looking for a Customer Success Manager to drive customer engagement and success with our cutting-edge AI research platform.
As a Customer Success Manager at OnBoard, you will be instrumental in driving customer satisfaction and expanding usage of our innovative board management tools.
Step into a rewarding career with Fifth Third Bank as a CSR/Teller, where your commitment to customer satisfaction will shine.
Cleo seeks an Operations Coordinator to enhance member interactions and streamline customer support in the family care sector.
Join SPS as a Receptionist to provide top-tier customer service and maintain a professional office environment.
Callidus invites a tech-savvy, customer-focused specialist to enhance lawyer experience as the pioneering Customer Support Specialist in their AI-driven LegalTech platform.
Medtronic seeks an experienced Principal Field Clinical Specialist in Nashville to deliver clinical and technical support for Mitral and Tricuspid Therapies, driving innovation and patient care in a fast-growing medical device sector.
Join a dedicated team as a Mandarin Bilingual Customer Service Representative in downtown Washington, D.C., providing vital support to travelers worldwide.
Become a key player at Athletico as a Front Office Coordinator, making a positive impact on patient experiences every day.
As a Customer Success Manager at DevRev, you will help clients fully leverage our cutting-edge conversational AI solutions for enhanced operational efficiency.
Join OneTouch Direct as a Remote Customer Service Representative and be the frontline support for customers with a passion for outstanding service.
Join the compassionate team at Children’s Mercy as a Patient Placement Specialist and play a crucial role in coordinating patient care.
We're looking for a seasoned VP of Customer Success to elevate our customer experience and drive adoption at HighLevel.
Why do we exist? At Tekion, we believe that business applications don’t have to be boring. In fact, they should be simple, fun and cool! They should be as delightful to use as your favorite social or consumer application, yet powerful enough to se...
7 jobsSubscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
