Customer Support Engineer I (CRM)
Skills
- Experience in software support with CRM systems
- Ability to diagnose and address application issues
- Strong written and verbal communication skills
- Complex problem-solving ability
- Ability to learn and master employer-specific software
- Willingness to work rotational shifts
Responsibilities
- Take ownership of customer issues and ensure resolution
- Research, diagnose, troubleshoot, and identify solutions for system issues
- Follow escalation procedures for unresolved issues
- Understand applications both functionally and technically
- Utilize internal and external resources to provide accurate technical solutions
- Ensure proper logging and prioritization of all issues
- Prepare accurate and timely reports
- Document technical knowledge in notes and manuals
Education
- High school diploma or equivalent required
- Associate’s or Bachelor’s degree preferred
Benefits
- Competitive compensation and stock options
- 100% employer-paid medical, dental, and vision coverage
- Unlimited paid time off and parental leave
- Free snacks and beverages
- Opportunity to work with industry-leading talents
- Dynamic work environment with strong community and collaboration
- Open, transparent, and innovative culture
- Career growth and development opportunities
Average salary estimate
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