Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Manager, Resy Support image - Rise Careers
Job details

Manager, Resy Support - job 2 of 9

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

WHO WE ARE: 

Resy is the American Express global dining platform. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality. We serve 10,000 ResyOS restaurants globally.

Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table.

We’re hiring, too. Interested in joining our team of restaurant-obsessed explorers? Right this way.

ABOUT THE ROLE:

Resy is looking for a new manager to join our Support Management Team and play a key role in scaling our support operations, enhancing our customer experience and coaching our support team to success. With a focus on supporting Resy restaurants, the ideal candidate will be passionate about customer experience, highly analytical, and skilled in team leadership and development. This position will collaborate with stakeholders across the company including Customer Success, Compliance, Product, Data, Benefit, and Marketing teams to ensure successful support procedures are rolled out alongside all company initiatives.  

Job responsibilities include, but are not limited to
●    Lead and mentor a team of customer service representatives, fostering a culture of excellence, empathy, and accountability.
●    Develop and maintain customer service policies and procedures, ensuring compliance with American Express standards and regulations. 
●    Work collaboratively with product teams to successfully support new Resy features and product updates.  
●    Develop and analyze Resy Support data to highlight key performance metrics, trends, and areas of improvement. 
●    Handle escalated customer inquiries and complaints with professionalism and efficiency, striving for positive customer outcomes. 
●    Develop into a thought leader and drive organizational change supporting customer outcomes.
●    Work closely with cross-functional stakeholders across the organization, particularly with the Revenue, Product, Data, Access, and Marketing teams, to address customer needs and improve processes. 

Required Skills and Experience
●    Minimum 3 years in a post-sale Customer Success role 
●    You have experience working with Product and Engineering teams 
●    You have excellent verbal and written communication skills 
●    You’re self-motivated and enjoy a fast paced and evolving work environment 
●    You’re a creative thinker and approach challenges as new opportunities 
●    You lead and make decisions with a customer-centric mindset 
●    You have a strong understanding of hospitality operations and industry expertise  

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

American Express Glassdoor Company Review
4.2 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
American Express DE&I Review
4.4 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
CEO of American Express
American Express CEO photo
Stephen J Squeri
Approve of CEO

Average salary estimate

$117500 / YEARLY (est.)
min
max
$80000K
$155000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
American Express Hybrid New York, New York, United States
Posted 8 days ago
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

We're seeking detail-oriented Hospitality Coordinators to join American Express and support our Resy customer success team in delivering outstanding service.

Photo of the Rise User
American Express Hybrid New York, New York, United States
Posted 8 days ago
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

Join American Express as a Data Governance Analyst to shape the future of data management within Finance while contributing to a culture of innovation and collaboration.

Photo of the Rise User
Cohere Hybrid No location specified
Posted 8 days ago
Startup Mindset
Collaboration over Competition
Growth & Learning
Inclusive & Diverse

Cohere is looking for a Customer Success Manager to lead enterprise customer engagements and maximize the impact of their AI solutions.

Photo of the Rise User

Seeking a dynamic Manager of Enterprise Client Success at Relias to lead a team dedicated to improving client relationships within the healthcare sector.

Posted 14 days ago

Join FASTSIGNS of Downtown Minneapolis as a Customer Service Representative and help build lasting relationships with customers in a fast-paced environment.

Photo of the Rise User
Posted 4 days ago

Join Zocdoc as a Client Success Manager to drive enterprise customer success and empower patients in the healthcare marketplace.

As a Customer Experience Banker at Huntington, you will empower customers while fostering valuable relationships.

Photo of the Rise User
Posted 14 days ago

Assist physicians and ensure patient satisfaction in a busy GI Lab setting at WHMC.

Photo of the Rise User

Join Novus Clinic as an Ophthalmic Technician, where you'll play a key role in delivering high-quality care to patients in a supportive environment.

NFI Parts Hybrid Louisville, Kentucky, United States
Posted 4 days ago

NFI Group is seeking an experienced Customer Service Representative to build and maintain relationships, addressing customer inquiries and promoting sales strategies.

Photo of the Rise User

Become a part of Motorola Solutions' community as a Technical Triage Customer Care Representative, providing crucial support to customers while working remotely from Reynosa.

Photo of the Rise User

Seeking a Japanese-speaking Online Focus Group Host to provide technical support and lead engaging sessions remotely.

Photo of the Rise User
Zendesk Hybrid Remote, Ohio, United States of America
Posted 8 days ago
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Customer-Centric
Social Impact Driven
Passion for Exploration
Maternity Leave
Paternity Leave
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
401K Matching
Paid Holidays
Paid Time-Off

Take the lead at Zendesk as a Principal CX Programs Manager, driving customer success and adoption through innovative frameworks and practices.

Photo of the Rise User
Posted 20 hours ago

Perplexity is looking for an Enterprise Customer Support Specialist to deliver expert B2B support and compliance guidance for its AI-driven platform serving enterprise clients globally.

Photo of the Rise User

Support patient care at St. Luke's as an Infusion Authorization Specialist, managing prior authorizations for specialty medications in a remote role.

American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

5880 jobs
MATCH
Calculating your matching score...
BADGES
Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
June 18, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!