Chief of Staff

We’re Scan.com, the digital health scale-up making diagnostics accessible, fast, and transparent. Our technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day.

We’re doing diagnostics differently, with a portfolio of brands tailored to both patients and providers, all backed by our world-class customer operations team. Our B2C marketplace simplifies booking a scan, making it as straightforward for patients as booking a hotel. Our B2B platforms provide live scheduling at the point of care and harness AI to ease workflows for physicians, attorneys, and providers.

WHAT YOU WILL BE GETTING INVOLVED IN

We’re looking for a Chief of Staff to the COO and co-founder, a sharp, highly organized operator who can bring structure to complexity and ensure execution at the highest level. This is a pivotal role, working directly with the COO to lead strategic initiatives, manage priorities, and enable our leadership team to operate effectively. We are looking for candidates who are based on the Eastern Time Zone. You should expect to join us in mid-late Q3 25.

You’ll be at the center of critical business functions. From high-level planning to hands-on execution, you’ll ensure the right priorities stay on track and that decisions translate into action. We’re looking for someone who systematically studies every aspect of our organization until they understand it better than most managers. One of our most crucial projects is designing, embedding and developing a performance management process and system to ensure we are maniacal about the quality of our talent. Our Chief of Staff should be someone who enhances rather than bureaucratizes our human performance systems.

This role is ideal for someone who thrives in fast-moving environments, is comfortable handling ambiguity, and can shift seamlessly between strategic thinking and operational execution. If you’re looking for an opportunity to work closely with leadership, influence key decisions, and directly impact company growth, we’d love to hear from you.

As a scaleup business, you can expect your role to develop over time. Here are some of the types of things you could be getting involved in:

• Running the Quarterly OKR process - being the owner and leader to bring departments and leaders together to ensure we have alignment around our objectives. You will also hold leadership to account for delivery of objectives.

• Performance review processes - building out a framework to ensure we keep building with the best, a core company value. The expectation is you will own this end to end and work on continuously improving the system.

• Leadership meetings - assist the COO & Co-founder to run effective leadership meetings. Over time, the expectation is you will lead these meetings and hold participants accountable for delivery.

• Strategic communications - play an important role in leading the coordination of company communications and monthly updates to the company.

• Market & expansion opportunities - work alongside the co-founders in developing new business lines in new territories and markets.

• M&A integrations - assist the COO in M&A integration planning and execution.

• Special projects - run with analysis of new technologies and their place within our business to drive value and scale.

THE TOP 5 THINGS WE WANT YOU TO ACHIEVE IN YOUR FIRST YEAR ARE

• Have implemented a best-in-class and intuitive performance review process capable of scaling across our 200+ person team.

• Take ownership of the quarterly planning process, driving insight into performance.

• Know the business inside out, across all processes, people and technology.

• Be a trusted executor within the business and an extension of the COO and co-founders, such that we can trust you to deliver in any environment.

• Have built solid relationships with the executive and management teams.

WHAT YOU MIGHT BRING TO THE TABLE:

You don't need to tick all the boxes to apply for this role. Whether it's your first role or your fifth role, we believe everyone can add value, learn, and grow. However, these might be some of the ways you are currently adding value:

WHAT YOU MIGHT BRING TO THE TABLE

We’re looking for someone exceptional; a sharp thinker, a strong communicator, and a proactive operator who thrives in a fast-moving, high-growth environment. You’ll likely bring a mix of the following:

Role-specific experience and requirements

• We’re looking for a candidate to start in mid to late Q3 2025.

• You are based on the Eastern Time Zone (ET) and are willing to travel to Atlanta to our HQ for a few days each quarter.

• You have previous, high-quality experience as a senior operator. For instance, you may have been in the role of a COO, Chief of Staff, Senior Operations person. We’re looking for someone who can show they have executed to a high-level previously.

• Top-Tier Consultancy, Banking, or High-Growth Company Background

  • You may have a background in management consulting (McKinsey, BCG, Bain, etc.), investment banking, private equity, venture capital, or high-growth startups.

  • Experience in strategy, execution, and working across multiple business functions is highly valuable.

• Experience with OKRs, Performance Reviews, and Business Execution

  • Prior involvement in leading and executing OKR (Objectives & Key Results) or similar frameworks across teams.

  • Experience designing or implementing performance review processes at scale.

• Leadership & Stakeholder Management Experience

  • Direct experience in facilitating leadership meetings, executive communications, and stakeholder alignment.

  • Comfort in working closely with founders, executives, and senior leaders.

• Exposure to M&A, Market Expansion, and Special Projects

  • Experience supporting M&A due diligence, integrations, or business expansion efforts is a strong advantage.

  • Ability to assess new market opportunities and coordinate cross-functional projects.

• Data-Driven & Analytical Background

  • Proficiency in using data to inform decision-making, optimize performance, and drive continuous improvement.

  • Familiarity with financial modelling, business intelligence tools, or KPI tracking.

• Proficiency with AI tools

  • We’re looking for someone who is a power user of key AI tools and may have experience implementing new tools and processes into the business.

Key attributes

• A Commitment to Self-improvement: A lifelong learner and endless passion for getting better at what you do.

• High-integrity, High-output: You do the right thing, have intellectual honesty and have an exceptional ability to produce high-quality work.

• Grit and Determination: Resilience is innate to you, you keep going in the face of adversity and thrive under challenge.

• Strategic Thinking & Execution: You can zoom out to see the big picture but also dive into the details to ensure nothing gets missed. You know how to turn ideas into action and drive measurable impact.

• Operational Excellence: You’re highly organized, structured in your approach, and know how to bring order to chaos. You’re comfortable managing multiple priorities and can build scalable processes that keep the business moving forward.

• Influence & Relationship-Building: You can engage and align senior leaders, facilitate decision-making, and create strong connections across teams. You have the presence and credibility to act as an extension of the COO and co-founders. You have a high EQ.

• Data-Driven Insight: You’re analytical and use data to inform decisions, measure performance, and drive improvements. You can synthesize complex information into clear, actionable insights.

• Bias for Action: You don’t wait for direction, you take ownership and get things done. Whether it’s shaping the performance review framework, running leadership meetings, or diving into a new market opportunity, you move quickly and with confidence.

• Adaptability & Curiosity: You thrive in ambiguity, can navigate change with ease, and are always looking for ways to improve, optimize, and grow, both personally and professionally.

• Exceptional communication skills and high emotional intelligence: You adapt seamlessly to any audience, ensuring your message is clear, impactful, and well-received in any setting.

HOW WE WILL INTERVIEW YOU:

We keep our interview process short and sweet, and we’re a nimble team that can progress at pace. Here are the stages you can expect, but we might switch up the order of each step depending on team availability:

1. Introductory with our Chief People Officer. The call is via telephone and will last around 30 minutes.

2. Should it feel like there is an initial fit for all, we will invite you to a video call with the COO & Co-Founder for around 45 minutes. This is a more structured interview that will deep-dive into the role and technical needs.

3. All of our roles will have a small assessment stage. This might be in person, a take-home assessment, or further video calls. Length varies, but we’re mindful of your time and try to keep it as simple as possible.

4. Meet the founders and/or other senior team members. Again, length varies depending on how many people and whether in person or via video call.

5. Offer!

BENEFITS:

We go beyond the basics with our benefits package. Here’s what you can expect from us:

• Salary: $225k base + bonus

• Equity: up to 15% of salary in equity

• 401k

• Healthcare, Vision and Dental

• All the equipment needed for you to do your role effectively

• Flexible working

• Remote or hybrid working options

• Personal Development budgets

• 18 days PTO plus public holidays

• 10 paid sick days

• Inclusive policies designed by our team, for our team

Diversity at SCAN.COM

Scan.com is committed to eliminating discrimination and encouraging diversity within our team.

We strive to provide equality and fairness for all job applicants and employees, and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences.

We are opposed to all forms of unlawful treatment and discrimination.

Our ambition is for our team and its Board to be representative of the diversity in society, and for every employee to feel respected and able to bring their best selves to work.