Partner Operations Manager

About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information. 

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

Partners are central to our future growth. The Global Partner Team empowers them with the tools, programs, and resources they need to succeed and grow with 1Password.

We’re looking for a Partner Operations Manager to streamline internal processes, reporting, policies, and communications that support our partner-facing teams. In this role, you’ll improve partner tools, enhance workflows, and drive operational efficiency—internally and externally.

As part of the Revenue Operations team, you’ll collaborate with teams across partnerships, sales, legal, and marketing. Reporting to a Senior Manager in Revenue Operations, you’ll help scale our partner program and contribute to 1Password’s continued growth.

You’ll join 1Password as a key member of the Revenue Operations team, working cross-functionally with partnerships, sales, legal, and marketing to drive operational excellence in our partner program. You’ll report to a Senior Manager within Revenue Operations, under the VP of Revenue Operations.

This is a Remote opportunity within Canada and the United States.

What we're looking for:

• Partner Operations/Revenue Operations - You have a minimum of 3 years experience driving success strategies for a growing partner program, partnership management, or relevant experience within Revenue Operations in the technology industry. You have the experience and confidence to identify areas for strategic improvements, advocate for them internally, implement them, and evolve them. 

• Strong Understanding of Salesforce required - You have experience working with SalesForce and have a strong understanding of its core functionalities around data management, reporting, dashboarding and large scale updates. Salesforce administrator certification is an asset.  

• The Ability to Build and Evolve - The Partner Program is primed with huge growth, but there is so much to still figure out to ensure that our partners are armed for success while scaling our business globally.  We need a proactive, independent thinker with high energy and positive attitude.  You’ll bring a flexible and pragmatic mindset, leverage your resources to solve problems with much ambiguity, and adapt to a fast-paced changing environment. 

• Structured and Organized Approach - You’re hyper-organized, and can manage multiple projects and deliverables simultaneously. You’re able to manage multiple projects at various stages that require cross functional collaboration and alignment. 

• A Good Human Being - You act with integrity, kindness and respect, always. You’re confident enough to challenge the norms and suggest meaningful changes, but humble enough to be part of a strong culture and team that embraces diversity and open discussion.

What you can expect:

• Partner Process-Internal & External - Own the partners sales process internally and externally from end to end. This includes ensuring that current processes are optimized and scalable, and proactively building additional functionalities as the business evolves. You will collaborate with internal stakeholders to create workflows, automations and improvements to drive incremental value. 

• Partner Performance Reporting - You will implement the necessary data structure and reporting to support the tracking and measurements of success for partnerships. You will monitor systems and workflows to ensure data integrity in common metrics such as ARR, partner adoption, engagement, marketing activities, and incentive/spiffs are common measurements of success. 

• Global Partner Success and Health - Behind the scenes, you’re ensuring that our partner-facing teams have everything they need to be successful, working alongside several internal teams to ensure that we have the right automations and processes in place, tools, documentation, policies, and communications to recruit, engage and motivate our partner community.  

• We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across Canada and the USA. In leadership roles, you can expect to travel once per month on average.

USA-based roles only: The annual base salary for this role is between $87,000 USD and $117,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The annual base salary for this role is between $87,000 CAD and $117,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

Our culture 
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. 

You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. 

We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password—it's an essential part of how we will be successful at 1Password.

Our approach to remote work 
We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average.

What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: 

Health and wellbeing
👶 Maternity and parental leave top-up programs
🏝 Generous PTO policy 
💖 Four company-wide wellness days 

 Growth and future 
📈 Company equity for all full-time employees
💸 Retirement matching program
🔑 Free 1Password account

Community 
🤝 Paid volunteer days 
🌎 Employee-led inclusion and belonging programs and ERGs
🏆 Peer-to-peer recognition through Bonusly

You belong here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [email protected] and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form. For additional information see our Candidate Privacy Notice.