Director, Department Administrator Dermatology

Primary City/State:

Tucson, Arizona

Department Name:

Admin-Clinic

Work Shift:

Day

Job Category:

General Operations

Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management Incentive Program as part of your Total Rewards package.

Banner University Medical Group is our nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Our 800-plus clinicians provide primary and specialty care to patients at highly ranked Banner - University Medical Centers and dozens of clinics while providing mentorship to more than 700 residents and fellows. Our practice values and encourages the three-part mission of academic medicine: research, education and excellent patient care.

POSITION SUMMARY

This position partners with the Department Administrator and Department Chair for overall responsibility for the Department’s financial and operational performance in its clinical practice, research, and educational and training activities. This position has shared accountability for the operational success of the academic department in the College of Medicine (UACOM), and its clinical business enterprise which operates, in a variety of locations, as part of Banner Health.

CORE FUNCTIONS

1. Provides support for all departmental financial systems including clinical and technical revenues, state appropriations, grant and contract income, designated funds and gifts received by the Department. Works with the Banner-University Medical Group Chief Financial Officer and the Deputy Dean for Financial and Administrative Affairs of the UACOM to develop and monitor operating parameters and ensure financial oversight and control of the department. Partners with Senior Leadership to support the annual preparation and monitoring of the Department budgets with recommendations to the Department Chair on issues of organizational effectiveness, including clinical operations and fiscal management. Supports management of the department-based portions of the revenue cycle. Directs reimbursement analysis.

2. Under the direction of the Department Administrator, approves purchasing and purchasing policies in alignment with the University of Arizona (UA) and Banner as needed. Prepares financial and administrative reports for the Department Chair. Partners to interprets and analyze financial statements; analyzes and budgets for capital and operational needs. Develops business planning for the departmental clinical enterprise and academic units. Manages expenditures and purchasing in accordance with all relevant guidelines. Collaborates with Banner contracting and the business office to set the clinical fee schedule and to determine targets for gross and net collection rates, contracted reimbursement rates, and non-FFS service contracts.

3. Ensures optimal reimbursement through continued evaluation of fee schedules and coding practice and works with the Department Administrator and representatives from patient services to develop, implement and measure billing, collection, reimbursement, and revenue cycle processes. Is responsible for monitoring administrative leadership, in collaboration with other leaders, in improving patient satisfaction scores. Works with the Chair, and other relevant leaders, in implementing technology and workflow optimization to improve clinical practice. Monitors adherence to departmental policies and procedures. Participates in clinician relation and leadership development programs. Is responsible for management of physical and facility resources.

4. Monitors compliance with all regulatory and oversight organizations, ensures that the departmental practice meets regulatory requirements. Partners with the Department Administrator in overall responsibility for the administrative clinic functions including front office operations and coding, billing etc. Participates in the development and implementation of short- and long-range plans and strategies to meet the mission of the Department as it relates to UACOM, Banner Health and the community. Participates in committee activities at the levels of the Department, the UACOM and Banner Health. Coordinates IT support for the Department and Practice in consultation with UACOM and Banner Health IT departments. Contributes to the development and execution of contracts in collaboration with the Banner Health Legal team.

5. Functions as the leader of all administrative and clinical support staff. Oversees all human resources activity for the Department, including department employees of Banner and UA. Hires, trains, develops, and evaluates the performance of clinical and supportive staff. Participates in faculty recruitment and hiring as needed. Ensures policies and procedures of Banner Health, UA and UACOM are observed.

6. Interprets and ensures compliance with all policies and procedures related to facilities used by departmental personnel. Is responsible for all facility resources. Defines and identifies funding for equipment requirements at all locations and prepares justifications and business plans in support of capital budgeting proposals.

7. Interacts with all levels of senior leadership both internally and with University of Arizona College of Medicine leaders, physicians, medical support staff, patients, and members of the community. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

MINIMUM QUALIFICATIONS

Must possess a strong knowledge of principles, practices, and operations in assigned area of responsibility as normally obtained through the completion of a Bachelor’s Degree in a relevant field and a minimum of five years of progressively responsible healthcare management experience.

Must possess the ability to simultaneously address multiple projects, demands and issues. Requires excellent written and verbal communication skills as well as planning, organizational and conceptual skills.

Proven track record of driving successful performance outcomes and accomplishing organizational goals.

Experience anticipating and responding to the needs of internal and external customers. Experience managing a budget. Strong financial and business acumen. Knowledge of budgeting and forecasting methodologies. Able to analyze and interpret data. Skilled in building partnerships with management, staff, and stakeholders to achieve department goals and objectives; managing problems and situations where uncertainty is inherent; developing strong, enduring, and trusting relationships; fostering the development of cohesive teams; persuading others to adopt a particular stance on an issue; developing and evaluating best practices and emerging trends for organizational applicability and appropriateness; constructing new and innovative solutions for complex and varying problems and situations while considering the larger perspective or context; mentoring and coaching staff by providing open and honest feedback to enhance performance; developing and implementing strategic goals and initiatives that support organizational success; effectively allocating available resources; utilizing data and information to make informed and appropriate decisions; negotiating win-win scenarios with internal customers and/or outside vendors/partners; developing collaborative relationships with internal and/or external strategic partners and/or other applicable parties. Excellent human relations, organizational and communication skills are essential. Leadership style and characteristics necessary to effectively perform in this role include: strong work ethic; results-oriented; persuasive; motivational; able to make rational decisions in difficult situations; inspirational; honorable; confident; systems-thinker; innovative; life-long learner; courageous; high-energy; integrity; collaborator; ability to work with teams; good listening; nonvolatile; values multiple disciplines; and passionate about continuously improving and providing high quality care and service excellence to patients, families, employees and physicians.

Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire. Employees working at Banner Scottsdale Sports Medicine, second floor must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

PREFERRED QUALIFICATIONS

Master's degree in business administration, health care administration or a related field is preferred.

Management level experience within a major health care organization, health system setting, or large multi-operational corporate environment in complex industries similar to healthcare.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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