Print Production Account Lead

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Summary

Leads assigned team to plan and coordinate projects/production, and strategic customer plans. May act as a liaison and support for intercompany work in the facility, including contact with sales and/or clients as needed. Will also have direct responsibilities to coordinate production of printed materials, or print-related services for the company’s customers.

Responsibilities

• Engage customers to gather job requirements and translate customer requirements into detailed manufacturing/kitting instructions and shipping/postal instructions for the disposition of the customers’ products.

• Make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company.

• Provide quality review for other Print Production Specialists to ensure all information is accounted for and accurate before the commencement of production.

• Ensure job instructions are entered and verified in the various manufacturing systems and queued into the production schedule.

• Provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.

• May assist sales with pricing/scheduling of potential business by referring to price sheets and engaging appropriate operations departments.

• Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs, and coordinate changes to jobs.

• May forward/review proofs with customer, and obtain approval of materials, such as artwork, color separations, or ink samples.

• Coordinate components with internal plants and external vendors as required.

• Coordinate the resolution of customer or manufacturing issues with customer jobs.

• Engage appropriate departments to verify the issue and determine the root cause.

• May make recommendations to management on appropriate responses to issues that are in the best interest of the customer and the company.

• Communicate with customers regarding the resolution of issues.

• Monitor the progress of jobs throughout production, confer with manufacturing operations on counts and final runs, and ensure the final product meets customer requirements and company standards.

• Tally the final production runs and work performed to assemble paperwork for billing purposes.

• May mentor junior level Print Production staff or work on special projects.

• Business Unit/Platform Specific duties
  • May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply components of the customer product.
  • May assist sales in the RFP process supplying estimates and determining how to efficiently process a complete job.
  • May have responsibility for the composition and/or copy prep of the customers’ products.
  • Performs other related duties and participates in special projects as assigned.

• Lead job duties
  • Ensure that needed resources and tools are available to complete daily work assignments.
  • Maintain current knowledge of all operating procedures, policies, written instructions, and other directives.
  • Ensure that work schedules will be covered during approved absences and unplanned absences.
  • May check work to ensure work sequences, procedures, methods, and deadlines have been met.
  • Report to the supervisor on the status and progress of work and causes of work delays.

Skills and Certifications

• May possess additional education certification at this level.

• Requires excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work.

• Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job. May provide oversight of work conducted by junior-level staff and/or review/audit work for accuracy.

• Must have advanced knowledge of technology including computers and software programs such as MS Office or MAC word processing, spreadsheets, or other programs specific to the job to complete job duties successfully.

• Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.

• Must have strong organizational skills with the ability to manage deadlines, prioritize workload, and make adjustments to meet business needs.

• Must be able to work weekends and holidays.

• Additional job knowledge, skills, and/or abilities specific to a department may be listed on the staffing requisition.

HS diploma is required with 6+ years of relevant administrative/operational support in manufacturing operations or office environments directly related to the duties of the job

The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans