Assistant, Client Relationships

Job Description

We are a global law firm with a powerful strategic focus and real momentum. Our industry-focused strategy is seeing us take on pioneering work in places that others have yet to reach. Our shared values define our culture and our workplace. You will find us to be unusually collegial, team-oriented, and ready to innovate. We work seamlessly across practices, offices and around the world. This elimination of boundaries has allowed us to evolve into a law firm that works as hard for its culture as it does for its clients.

Norton Rose Fulbright has an immediate need for a Client Relations Assistant to support our dynamic and high-performing client team. This role offers a fantastic opportunity for a bright, organized individual who is interested in learning more about client development and relationship/account management. This position will work closely with the client team, as well as lawyers and colleagues in other business service teams.

We offer the flexibility to work remotely on a regular basis and will require your presence in the office from time to time pursuant to the firm’s hybrid work policy. This role can be based in Austin, Dallas, Houston, or San Antonio, Texas.

Responsibilities include but are not limited to:

• Assisting the team in producing regular client reports, presentations and financial analysis

• Tracking client, program and sales pipeline progress against targets and other reporting requirements as required

• Researching the client organization and key client contacts for planning and relationship mapping purposes

• Working closely with the relevant industry/practice business development teams to help the client team to stay up to date with the firm’s client campaigns and service offerings

• Supporting the client managers and strategic bids team on client panel pitches and major Request For Proposals (RFPs)

• Updating and maintaining client program and individual client pages on the intranet

• Maintaining relevant client team email groups

• Assisting the client team in tracking matters for post-matter feedback and identifying client contacts to be approached for Client Satisfaction Interviews and assisting with follow up

• Assisting with internal client feedback reporting

• Supporting client relationship managers in tracking and reporting client engagement initiatives and activities

• Supporting client relationship managers in transcribing key meetings with relevant client relationship team stakeholders

• Providing administrative support to both client team members as well as relevant law firm partners for ad hoc projects

• Assisting with relevant client events and providing on-site support as necessary

Please note this job description does not cover or contain all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications and Experience:

• Bachelor’s degree required

• Minimum of one year of experience, preferably in professional services environment

• Consulting, corporate or law firm experience a plus

• Hands-on experience using all programs under the Microsoft Suite (including direct experience with PowerPoint and functions within Excel)

• Good attention to detail

• Proactive, action-oriented and willing to take initiative

• Practical and efficient with strong organizational skills

• Excellent written and spoken communication skills

• Collaborative and enjoys working as part of a high-performing team

• A strong interest in learning more about professional services business and client development

• Ability to problem-solve and approach projects with a growth mindset

• Ability to build relationships across teams with both marketing teammates and lawyers

Norton Rose Fulbright US LLP is committed to providing employees with a comprehensive and competitive benefits package that supports you, your health, and your family. Benefit packages include access to three medical plans, dental, vision, life, and disability insurance. Employees can also access pre-tax benefits such as health savings and flexible spending accounts. Norton Rose Fulbright helps provide financial security by allowing employees to participate in a 401(k) savings plan and profit-sharing plans if eligible. Full- time employees are eligible to access fertility benefits designed to support fertility and family-forming journeys.

In addition to the Firm’s health and welfare benefits above, we offer a competitive paid time off plan, which provides a minimum of 20 days off based on your role and tenure with the firm. The firm offers a generous paid parental leave benefit allowing parents to take a minimum of 14 weeks of paid leave to bond with your newborn, or adopted child(ren). Employees are also entitled to 11 Firm holidays.

Norton Rose Fulbright US LLP is an Equal Opportunity Employer and complies with all applicable federal laws and their implementing regulations that require the collection and recording of certain data and information. The information we receive will not be used to make any decision regarding employment and will be kept separate from your application. Similarly, self-identification information is kept confidential and used only in accordance with applicable federal laws and regulations. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Norton Rose Fulbright is committed to providing reasonable accommodation as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or accommodation to complete your application, please contact us.hr@nortonrosefulbright.com. Please provide your contact information and a description of your accessibility issue. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.

Equal Employment Opportunity