Senior Account Manager – Client Success & Retention
Senior Account Manager – Client Success & Retention
📍 Remote (US Time Zones Preferred) | 💼 Full-Time
Empower clients. Drive outcomes. Strengthen partnerships.
Join a high-growth, product-led company building AI-powered platforms for automating sales, marketing, and customer operations. As a Senior Account Manager – Client Success, you’ll lead post-sale relationships, guide onboarding, and ensure long-term client satisfaction and retention.
What You’ll Do:
Manage the full post-sale lifecycle for a portfolio of strategic accounts
Lead onboarding, training, and ongoing support for AI-driven platforms
Develop a deep understanding of each client’s goals, workflows, and success metrics
Conduct regular check-ins and strategic business reviews to align product usage with outcomes
Identify and mitigate churn risks with proactive engagement
Collaborate with product and engineering to advocate for client needs
You’re a Good Fit If You:
Have 3–5+ years of experience in client success, account management, or a similar role
Excel in managing B2B relationships and communicating with multiple stakeholders
Are organized, detail-oriented, and capable of handling multiple priorities
Have a passion for delivering high-impact client experiences
Bonus: experience with SaaS or AI-driven tools, and platforms like Slack, Airtable, HubSpot
Why You’ll Love It:
Fully remote team with flexible working hours
Opportunity to directly shape client outcomes and success frameworks
Work with an innovative product in a fast-scaling AI company
Average salary estimate
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