Account Management Supervisor I

Location: Charolette, NC or St. Paul, MN (Hybrid)

This is a hybrid position primarily based in Charolette, NC or St. Paul, MN We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working. 

We give you a world of potential   

Computershare Corporate Trust is built on a foundation of “Trust Makes it Work” – expertise, relationships, and innovation you can trust.   When you join this dynamic team as an Account Management Supervisor II you will enjoy a career, teamwork, flexibility and leadership you can trust to help accelerate your personal and professional goals.   

Corporate Trust is a market leader with decades of experience as a provider of trustee and sophisticated agency services for private and public companies, investment bankers, asset managers as well as governments and institutions. We offer a wide range of services that fulfil our clients with a best-in-class reputation built on our high-touch approach to client service we are looking for people to join us and be a part of our exciting future as one of the top corporate trust firms in North America.  

Do you bring trusted experience to Computershare Corporate Trust? Do your strengths consist of a passion for numbers with high attention to detail and accuracy, excellent verbal, written, and interpersonal communication skills, ability to independently perform tasks within the account management lines of business?

If you’re a match to those skills and have the passionate drive to be part of something truly amazing, while working on a diverse team and have the willingness to learn multiple tasks, then this is the perfect opportunity for you!

A role you will love

As an Account Management Supervisor I, you will be responsible for managing a portion of the workforce (both exempt and non-exempt), workflow and established processes for the team. You will be responsible for leading training initiatives and establishing the standard for departmental deadlines for direct reports and evaluating their performance. The Account Management Supervisor II will also ensure that the department's accounts are managed and administered to established processes, compliance expectations and standard operating procedures.

Some of your key responsibilities may include:

• Developing, changing, or enhancing processes to be compliant with standard operating procedures and create efficiencies within the group
• Identifying issues of non-compliance, excessive risk, or items outside standard operating procedures that may need to be escalated to the Account Management Manager for resolution
• Developing and maintaining trusting working relationships with other team members, clients, other managers and other internal/external parties in order to resolve account issues should they arise
• Skilled at effectively providing guidance and managing a group of team members and the work assignments of those team members
• Assisting with the development of tracking and monitoring departmental reports, resolves customer issues and inquiries and ensuring that services and productivity standards are met

What will you bring to the role?  

The Account Manager Supervisor I will be an integral part of the team due to the responsibility of overseeing the team and processes that will help drive the business; you should have strong analytical skills with high attention to detail and not be afraid to manage both people and processes to achieve and maintain client success.

Other key skills required for this role include:

• A minimum of 4 years of financial services experience and a minimum of 1 year direct people management and account management experience; preferably in a Corporate Trust, Account Management or related field
• Analyze the effectiveness and efficiency of business processes, identify areas of opportunity to make improvements, collaborate with support teams to design, test and implement process changes
• Capable of monitoring a department’s operational processes, identifying when resource adjustments are needed in order to accomplish the objectives by the set deadlines and provide collaboration with other people managers to effect those resource adjustments
• Proficient in developing and executing business strategies tied to a common vision, to maximizes revenue and profitability
• Skilled at communicating with all levels in the organization and conveying a clear message so that the organization to make appropriate decisions and necessary actions to be taken

Rewards designed for you

Paid parental leave, flexible working and a caring and inclusive culture.

Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.

Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

And more. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

Compensation. The base pay range for this role is $76,000 - 100,000. This base pay range is specific to Charolette, NC and St. Paul, MN and may not be applicable to other locations. 

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