Customer Service Representative- USA ONLY

Romero Roofing & Siding, a leader in the construction industry specializing in high-quality roofing and siding services, is seeking a highly motivated and dedicated Customer Service Representative to join our team. This is a fantastic opportunity for individuals looking to further their careers in customer service within the construction sector. Our ideal candidate will possess a passion for providing exceptional customer support and will thrive in a fast-paced environment. In this role, you will be the first point of contact for our clients, addressing their inquiries, resolving issues, and ensuring a smooth and positive experience throughout their journey with us. The Customer Service Representative will work closely with our sales and project management teams to relay customer feedback, manage orders, and support the scheduling of services. Strong communication skills, both written and verbal, are essential, as is the ability to work collaboratively with various departments. We are committed to fostering a supportive and dynamic work environment where employees can grow and make a meaningful impact on our clients and the company as a whole. If you are looking for a rewarding career in customer service within a growing industry, we encourage you to apply and be a part of our dedicated team at Romero Roofing & Siding.

• Act as the primary point of contact for customer inquiries regarding roofing and siding services.
• Provide timely responses to customer emails, phone calls, and messages.
• Assist customers with placing orders and scheduling consultations and services.
• Resolve customer complaints and issues in a professional and efficient manner.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Collaborate with sales and project management teams to communicate customer needs and feedback.
• Contribute to a positive customer experience by ensuring high levels of satisfaction.

• Must reside in the USA and be eligible to work in the country.
• Proven experience in a customer service role, preferably in the construction or related industry.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle stressful situations gracefully and effectively.
• Proficient in Microsoft Office Suite and experience with CRM software.
• A passion for providing outstanding customer service and a positive attitude.