Insurance Specialist - Expeditors Risk Management & Insurance

Expeditors is a global supply chain management company.  At the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 250+ locations worldwide
• 18,000 trained professionals
• Fortune 500 company
• Globally unified system

We are looking for customer-focused individuals with a passion for learning and engaging with customers to join our CHQ Insurance Team!  

Scope of Position: To handle all administration for insurance accounts and related projects associated with the cargo insurance product. This includes support of branches, claims, customers, and sales personnel, while exhibiting excellent customer service.

Major Duties and Responsibilities: 

Tasks and Duties

Demonstrate the ability to accurately and professionally perform all job tasks including:

• Professional policy support within required timeframes, including:
  • New policy set up
  • Renewals
  • Audits

• Provide proactive customer support
• Exhibit friendly and professional correspondence with both internal and external customers
• Maintain complete and accurate electronic files, including documentation of correspondence within company guidelines
• Constantly making an effort to build and foster relationships with our clients
• Successfully cross-sell insurance products that are not currently being provided
• Contribute to team meetings and discussions
• Collaborate effectively with sales teams to develop strategy for renewals and customer interactions
• Proactive identification of opportunities for process improvement
• Various ad-hoc assignments for the insurance product will be given. Specific details about the scope and expectations of each assignment will be explained. Successful execution of these tasks within the indicated timeframes is required
• Ability to understand, manage, prioritize and re-prioritize with a sense of urgency
• Timely and accurate quote processing
• Identify and evaluate risks and apply underwriting guidelines accordingly.
• Learn and efficiently operate within the Expeditors Insurance systems and applications.
• Effectively manage account portfolio and process all renewals timely and accurately.

Physical Demands

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.  
• Write with pencil/pen/marker
• Functions performed primarily while seated at desk
• Ability to travel to different corporate locations as needed

What We Expect From You:

Expeditors Key Performance Expectations

• Exceptional Customer Service:

Exceeds customer expectations by anticipating, understanding, and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

• Job Execution:

Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

• Reliability:

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

• Collaboration:

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

• Communication:

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.  Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

• Culture:

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. 

• Personal Growth and Development:

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

• Undergraduate Degree or relevant experience
• Computer Skills (Microsoft Office, etc.)
• Fluent in English
• Prior Work Experience in a Business Environment
• Strong Attention to Detail 
• Organizational Skills & Ability to Effectively Prioritize Work
• Exceptional Communication Skills
• Experience in the Freight Forwarding, Logistics, or Insurance Industry a Plus, But Not Required

Expected base salary: $27.50– $33.70 / hour (approx. $60k to $70k annually)

Eligible for bonus

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days) 
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO guidelines.