Fast Facts

Join Risepoint as a Student Engagement Specialist and support prospective students in exploring online degrees while ensuring operational efficiency in a metrics-driven environment.

Responsibilities: Engage with prospective students through phone, email, and SMS to provide support in their educational journey, while ensuring compliance with all guidelines and policies.

Skills: Strong customer service, technical savvy, and communication skills are essential for this entry-level role.

Qualifications: Bachelor's degree or relevant experience (0-2 years) in sales, customer service, or related fields is preferred; higher education experience is not required.

Location: Remote, United States of America

Compensation: Not provided by employer. Typical compensation ranges for this position are between $40,000 - $55,000.

Risepoint assists primarily regional universities in increasing their access and impact by making their academic programs available to students online. Founded in 2007, Risepoint's mission is to expand access to high-quality, affordable, and workforce-relevant education, especially for working and adult students. Risepoint brings single-minded dedication to student success, an integrated set of services, and data-driven performance to our collaboration with university partners.

The Student Engagement department resides within the Student Success Center organization. Specialists conduct outreach to prospective students, answering questions about their educational journey in support of students’ educational goals. 

Job Summary

The Associate Student Engagement Specialist is an entry-level role thatrepresents university partners and shares information about online degrees to potential students via phone, email, and SMS. Associate Specialists coordinate activities across multiple areas within Student Engagement, ensuring operational efficiency. This role proactively engages prospective students in a goal oriented, metrics driven environment. 

Key Duties and Responsibilities

Student Outreach:

• Actively engage with prospective students, supporting them in exploring their educational goals while applying acquired knowledge and ongoing training in a results-driven environment.
• Contact prospective students via phone, email, and SMS within established timelines while following compliance and quality guidelines to support in the enrollment process.
• Use approved resources to quickly and effectively resolve student concerns.
• Deliver personalized support to prospective students, encouraging them to pursue their educational goals while aligning with company goals.
• Deliver supportive customer service with a sincere commitment to exceed customer expectations.
• Able to use various technology platforms to manage student and partner relationships.
• Professionally communicates with teammates and stakeholders as needed.

Compliance and Governance: 

• Ensure compliance with all required training and regulatory guidelines.

Additional Position Responsibilities

• Perform in accordance withRisepoint Policies and Values.
• Perform other duties as assigned.

QUALIFICATIONS

Bachelor’s or Commensurate Experience

May have parallel work experience (in sales, customer service, teaching, healthcare, recruiting) for 0-2 years. Higher Ed experience notrequired.

Customer Service

Technical Savvy

Communication

Risepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an equitable environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other characteristic protected by applicable state or federal laws.

Risepoint is an equal opportunity employer and supports a diverse and inclusive workforce.

Risepoint offers the following comprehensive benefits:

• 18 days PTO + Winter Shutdown 
• 12 designated holidays + 1 floating holiday 
• Medical – four options  
• Dental 
• Vision 
• Life & Disability (company paid) 
• Flexible Spending Account & Health Savings Account 
• Retirement plan with company match 
• Maternity / Paternity / Parental Leave (company paid) 
• Volunteer Time Off 

Supplemental Benefits:

• Wellness program
• Alternative medicine options
• Pet discounts
• Accident, Critical Illness and Hospital Indemnity

Personal and Professional Development:

• Continuous Professional and Leadership Development Programs 
• Tuition Reimbursement for employees and their dependents 
• Rewards & Recognition programs

Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.