Overview:     

Completes duties related to the analysis, research and proper routing of legal documents, including but not limited to summons and complaints, subsequent court filings to the summons and complaint, class action notices, victim notifications, delinquent tax notifications, bankruptcy notices, any legal notice that directs the Bank to take action and motions filed against the Bank. Manages escalated documents requiring additional research.  Interprets and conducts extensive research of complex legal documents. Leads and/or participates in projects, system testing, training and miscellaneous team reporting.

Primary Responsibilities:

• Analyze, interpret and conduct extensive research of routine to complex legal documents to identify the type of request and applicable bank relationship(s) in order to route documents timely. This includes but is not limited to escalated documents from junior level associates.
• Serve as a subject matter expert on all functions and processes within the team such as routing of all documents, file distribution, audits, reporting, system integration testing (testing and providing feedback of system enhancements), and coordination of work and/or training with offshore resources.
• Route documents to the appropriate internal department for processing ensuring compliance with internal service level agreements.
• Maintain record of all pertinent information related to the legal document for audit tracking and follow-up as needed to ensure legal document is routed to the correct area.
• Work with Legal and various Bank personnel to respond to questions and resolve issues related to served legal documents.
• Communicate with Legal Department, serving agencies and third-party servicers to retrieve documents or additional information to ensure each document is properly routed.
• Coordinate research with appropriate departments within the Bank to gather information related to the legal paper to ensure timely routing of documents.
• Sort and prioritize requests to assist with workflow management.
• Research and escalate complex legal paper-related issues to higher management for action, while maintaining confidentiality of the issue.
• Participate in departmental projects and audits related to Legal Document Routing and complete other related assignments such as maintaining currency of procedures, training and completing reporting as assigned.
• Assist other departmental teams on an as-needed basis by following subpoena or legal restraint processing procedures.
• Provide guidance as needed to other associates as issues arise.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities:

Supervisory/Managerial Responsibilities:

No supervisory responsibilities.

Education and Experience Required:

Associate’s degree and a minimum of 2 years’ relevant work experience, or in lieu of a degree, a combined minimum of 4 years’ higher education and/or work experience

Proficiency with personal computers including word processing, presentation, spreadsheet and industry specific software

Demonstrated written and verbal communication skills

Familiarity with various notices and legal documents

Previous research and/or investigation experience, including internet resources

Strong analytical abilities

Strong critical thinking skills

Exceptional ability to multi-task

Proven organizational skills

Proven prioritization skills

Demonstrated ability to coordinate and work collaboratively with internal and external contacts on a daily basis.

Demonstrated ability to read and understand Federal and State guidance, laws and regulations

Education and Experience Preferred:

Previous experience with pertinent Bank applications and systems

Experience as a paralegal or legal assistant in a large law firm

Ability to exercise good judgment and sound discretion

Ability to recognize time sensitive and urgent matters and act accordingly

Proven ability to work under tight time constraints

Record of achieving results and demonstrated self-motivation

           

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M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.94 - $34.91 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Amherst, New York, United States of America