BetMGM Sportsbook Manager - Park MGM

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB: 

As the Race & Sports Manager, you’ll oversee the day-to-day operations of the Race & Sports Books at both New York-New York and Park MGM. In this leadership role, you are responsible for all aspects of the department, ensuring a seamless operation that prioritizes exceptional guest service, compliance, and team performance. You’ll foster a positive work environment that promotes collaboration, ongoing feedback, recognition, and employee development. You’ll also ensure all team members uphold high service standards and handle conflict resolution effectively, while maintaining full compliance with department and property policies, procedures, and regulations.

THE DAY-TO-DAY:

• Manages departmental training programs, and ensures Race & Sports employees maintain compliance with all required certifications and trainings including policies and procedures, Title 31, Regulation 22, and new game procedures

• Act as a Liaison between the legal Department and any outside agencies seeing player information in a lawful manner

• Communicates any needs or concerns with the Shift Managers, Directors and Company Race & Sports book operations

• Conducts routine needs assessments and identifies areas to refine training and development of departments employees, to provide feedback and counseling as needed regarding work performance, attendance and adherence to all Company policies and procedures as well as government regulations

• Partners with other departments like Human Resources, Accounting, Surveillance and other departments to ensure compliance with company policies and procedures are being met and followed consistently

• Manages the scheduling of Race & Sports personnel and ensures the schedules are based on business need

• Interviews, auditions, evaluates, and facilitates the hiring process in the most efficient and effective manner

• Coordinates with Marketing and Advertising departments on all departmental activities and related communication with management of the social media

• Effectively communicates with all Race & Sports employees through daily update meetings, departmental meetings, postings and other forms of communication to ensure the team is well informed of department, property and company information

• Develops implements and maintains guest database records as they relate to tournament entries, tournament winnings, cash game play, and ensures these databases accurately reflect guest play

• Assists with research, development, evaluation and implementation of new technology and processes to ensure the company maintains a competitive position within the industry

THE IDEAL CANDIDATE:

• Must be 21 years of age or older

• Bachelor's Degree or equivalent work experience

• 2+ years of prior relevant experience in Race & Sports

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off-shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19887

Are you ready to JOIN THE SHOW? Apply today!