Fast Facts

ACT Education Corp. seeks an Operations Program Coordinator I to ensure successful operational delivery for large-scale assessment contracts, collaborating with internal and external partners. This remote position is ideal for individuals passionate about education and dedicated to operational excellence.

Responsibilities: Coordinate large scale operational program deliveries for B2G and B2B customers, build operational specifications, and serve as the primary operational contact for clients, ensuring timely completion of deliverables based on contract requirements.

Skills: Expertise in program management, client relationship building, Microsoft Office proficiency, and strong problem-solving capabilities in team environments.

Qualifications: Bachelor's degree in education, business administration or related field; a minimum of 2-5 years in program management or operational contract delivery is required; relevant experience in the education/assessment industry is a plus.

Location: Remote Position within the United States.

Compensation: $50000 - $55000 / Annually

Overview

At ACT Your Work Makes a Difference

Education has power – a power that changes lives forever. It creates opportunities that lift up individuals, their families, and sparks societal change that echoes through generations to come. From our grassroots we have fought the good fight for inclusivity in education, and we remain devoted to helping anyone who struggles to access that power. This is what matters to us and we must do better -- we’ve never been more sure of our purpose.

ACT Education Corp. team members are part of an organization dedicated to an important mission: Helping people achieve education and workplace success. Advancing the mission internally, by helping team members achieve education and workplace success of their own, is core to our values. ACT values a diverse workplace and is committed to fostering an inclusive environment in which every team member has equal opportunity to grow.

We are seeking a Operations Program Coordinator I to help us fulfill that mission. The Operations Program Coordinator I is responsible for ensuring operational deliverables are fulfilled for large-scale assessment contracts and/or product lifecycles with the number and complexity of contracts determined by position level. This position collaborates with and serves internal and external partners who contribute to the deliverables as well as our customers.  

We want our team members to have the well-being and confidence they need to do their best work, in an environment where both they and the company thrive. To support this, our total rewards include company paid life insurance, medical, dental, vision, flexible spending accounts, 401(k) with company contributions, paid holidays, paid time off, and so much more. You can find a comprehensive list of our benefits here.  

The finalist will be hired at the salary and level commensurate with their qualifications. For this position, we anticipate offering an annual salary in the range of $50,000 to $55,000. ACT manages salaries within the range based on relevant factors including, skills, experience, and internal equity. 

***This is a Project Based/Fixed-Term position starting in August 2025 and ending no later than August 31, 2026***

Location: Remote -- This position is open to remote candidates located within the United States.

Applicants must be authorized to work in the U.S. without the need for visa sponsorship.

What you will be working on:

• Primary responsibility is for large scale operational program delivery for B2G and B2B customers
• May serve as primary operational contact for large scale operational program delivery for B2G contract customers
• Builds out operational specifications based on contract requirements and customer needs with a focus on meeting the operational deliverables following a master schedule to ensure these are completed accurately and on time
• Communicate with customers as operational subject matter expert by participating in customer meetings (most often virtual) including large-scale training sessions and/or conferences
• Represent the team in internal development work
• Work toward the completion of schedules
• Contribute to shared operational projects in addition to assigned contracts

Role Progression:

• Within 1 month you will have a high-level understanding of ACT's products and customers and will be getting to know the team and the work they do. You also will start introductions to customers alongside your program teams and begin building customer relationships.
• Within 3 months you will be able to track your work to upcoming product and client milestones and will be fully integrated to all Operational teams with which you will interact. You will be working alongside your program teams and be the primary operational representative speaking with and on behalf of your customer but will continue to receive solid internal support in order for you to be successful.
• Within 6 months you will be able to support all activities for and questions from your customers and will know how to locate and use internal resources. You will also be fully integrated into team primary areas of focus which will include supporting internal team and process development.

This could be the job for you if you have (minimum requirements):

• A minimum of 2-5 years of program management or operational contract delivery
• Experience creating strong client relationships
• Experience working in a team environment
• Prior participation in continous improvment related to systems, processes, and procedures
• Proficient in Microsoft programs including Word, Excel, and PowerPoint
• Ability to work both independently and as part of a team, utilizing problem solving skills and have learn-as-you-go mindset
• Ability to balance current processes with changing business needs
• Prioritizes needs and experiences of customers and puts them at center of decision making
• Ability to utilize product operations knowledge gained through product training as well as on-the-job training and work experience
• Ability to work and communicate effectively with individuals inside and outside the organization
• Actively seeks and engages with diverse perspectives and invites a sense of belonging
• Uses self-starter approach, ability to multi-task, proactively anticipates and acts on information and details needed, completes tasks with little to no direction
• Remains current in area of expertise, seeks opportunities to expand and grow skills
• Acts decisively with sound judgement; uses data to analyze and options and form opinions
• Ability to identify and participate in continuous improvement activities related to systems, processes, and procedures
• Bachelor's degree in education, business administration or related area of study, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired

It’s a plus if you have:

• Operational contract delivery experience
• Education/Assessment industry experience
• Experience using Salesforce, MS Project Schedule and/or assessment delivery systems

About ACT

When ACT was founded in 1959, it disrupted the assessment industry with a new approach to helping students better understand their readiness so they could take steps to improve it. By leveraging our expertise and authority in assessment and research, we will again disrupt the industry—helping more people learn, better measure their progress, and improve their navigation through life’s transitions. 

More than ever before, ACT is fulfilling its mission of helping people achieve education and workplace success. We’re doing it by pushing the boundaries of learning innovation through the work of our people, who we call team members because we’re all in this together.

We know transformation does not come without challenge. That’s why ACT invests in a variety of experiences for team members to strengthen their connections, explore ideas, learn from customers, and celebrate success.

Learn more about working at ACT at act.org!

ACT is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. ACT participates in E-verify. ACT's online position announcements are intended only to provide general descriptions of employment opportunities; none of the information provided for any position should be interpreted as a commitment by ACT to specific terms and conditions for employment.

If you have received an ACT employment-related communication from an email address that is not affiliated with @act.org and/or that requests personal or financial information, please do not reply. Instead, reach out to us at [email protected] with the details. ACT's recruitment team appreciates your interest in working with us to transform college and career readiness pathways for all learners and wishes you the best of luck in your career journey.