Service Manager
Description
We are seeking a dedicated and experienced Service Manager to oversee the daily operations of our establishment. The ideal candidate will ensure exceptional customer service, manage staff, and maintain a welcoming environment for guests. This role requires strong leadership skills and a passion for hospitality.
Key Responsibilities:
- Driving sales, steps of service, and guest satisfaction is the #1 priority
- Providing or directing all Front of House training
- Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
- Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily
feedback on performance during one-on-one
- Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
- Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after
opening hours of the restaurant
- Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme
nights, and creating incentives for the staff
- Manage reservations, seating arrangements, table turnover, and guest inquiries
We are an equal opportunity employer and welcome applications from all qualified individuals.
Requirements
Skills and Qualifications:
- Proven experience in a front of house management role or similar position
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to work in a fast-paced environment and handle multiple tasks
- Knowledge of hospitality industry standards and best practices
- Proficient in reservation and point-of-sale systems
- Strong problem-solving skills and attention to detail
- Flexibility to work days, evenings, weekends, and holidays as needed
Average salary estimate
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