Regional Service Manager - California and Washington St.

Description

 AAF International offers the most comprehensive clean air solutions available across the globe. Selling under the American Air Filter® and the AAF International® brand names, AAF International has been an industry pioneer since 1921 with manufacturing operations in 22 countries with over 6000 employees globally. Our products are the industry benchmarks for quality and performance. Our applications include commercial, industrial and residential solutions from the filters used in your home to the most critical cleanroom and power generation applications.

We are a member of the Daikin Group, the world's largest air conditioning provider with $30 billion in revenue and over 75,000 employees worldwide. Founded in 1924, Daikin has grown into a diversified industrial manufacturing company offering solutions in clean, air, air conditioning, refrigeration, chemicals, oil hydraulics, defense systems and electronics.

Our culture of continuous improvement, safety, and world class operations is driven by our people-centered management philosophy. This philosophy is built around mutual selection: that while AAF seeks top talent people to join and deliver on our team, we also want each team member to receive job satisfaction, growth & development, and continued happiness in being a long-term member of the AAF family. This is fueled by our belief in treating our people, our supply partners, our customers and our environment with the trust and respect we each require, and our passion to give back to our community for our success.

 AAF International is an Equal Opportunity Employer M/F/Disability/Veteran.

 We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship, veteran status, uniform servicemember status, age, disability or any other legally recognized protected personal characteristics.

 Responsibilities

• Lead Region’s field service organization with overall CA & WA coverage responsibility. 
• Direct reports include the service coordinator, service estimator, and service lead technicians. 
• Develop service portfolio to support business growth to serve current and future target markets.
• Maintain service estimate tool for region, including evaluation of current service technician salaries. 
• Work closely with branch finance manager to review completed service jobs for “as sold” vs. “as executed” service jobs.
• Complete lessons learned on all service jobs completed at less than 10% margin compared to as sold margin, adjust pricing tools as required to maintain margins.
• Build and launch product-specific service strategies that allow for sales growth. 
• Define the key future capabilities that are needed across the regional service organization to sustain the strategy and deliver customer satisfaction. This includes both safety and skills training.
• Maintain utilization schedule of technicians monthly to determine productivity and training needed to improve technician productivity.
• Maintain (and write) safety protocols for service as needed regionally.
• Support and review National Service Safety protocols, provide feedback.
• Maintain OHSA 10 annual training for self and the team. 
• Drive increased utilization, revenue per head, margin and training from an overall organizational point of view.
• Ensure service strategy is closely aligned with US branch business unit strategies. Work closely with the Regional Sales Manager and Regional Branch Manager to collaborate on shared goals.
• Collaborate with the Head of the Business and Head of Finance to develop the ABP (Annual Business Plan) and subsequent updated forecasts throughout the year, focusing on revenue per Field Service Engineer, utilization, margin and abilities needed in the organization passionate about the backlog to be implemented in the future.
• 30% to 50% travel to the region assigned.
• Perform other duties as assigned. 

Requirements

• 10+ years of field service management and or equivalent general service experience.
• HVAC technical Certification from accredited school 
• Forklift Certified
• Experience with hand tools
• Strong cross-functional teamwork and communication skills within in a highly matrixed organization.
• Able to interpret industry standards, technical drawings, and specifications.
• Must have strong digital literacy in Microsoft Office This includes Teams, SharePoint and SAP.
• Attention to detail and accuracy in data entry, work packages and schedule management.
• A leader with strong conflict resolution skills, resiliency
• Good organizational & project management skills, able to prioritize & complete a high volume of work to specific deadlines.
• Safety Training
• Driver License
• Strong math skill is needed to be able to figure percentages and to verify figures.
• Must be able to communicate w/ customers and coworkers in a professional manner.
• Must be comfortable driving 16’ and 24’ box trucks
• Strong people skills to promote engagement and loyalty.
• Able to rapidly change directions for conflict resolutions.
• Ability to adapt to a fast pace and evolving working environment.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to work in a fast-paced environment that is partially indoors and partially outdoors.
• Must be aware of people walking in front of oncoming forklift.
• Safety glasses are required at all times in the production area to protect against dust and particles.
• Closed toe shoes and long pants are required. Sleeveless shirts are prohibited in the warehouse and production areas
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to lift up to 50 pounds.
• Must be able to sit or stand for extended periods of time.
• Must be able to sit at a desk and operate a computer and keyboard with accuracy and efficiency.
• Must be able to stand and reach with hands and arms.
• Must be able to climb ladders and stairs
• Must be able to withstand both hot and cold atmosphere depending on weather conditions.
• Able to climb all types of ladders
• Not be afraid of heights