General Manager (Los Angeles Region)

Description

CLASSIFICATION: Exempt

SALARY RANGE: $75,000-$102,000 Annually including base salary plus bonus

WHY HOMESTATE//

HomeState’s vision is to redefine casual dining by breaking down barriers of access to high quality food and caring hospitality at an affordable price point. To lead and inspire others to carve a new, healthier path of restaurant culture, by nurturing our communities within our four walls and in our surrounding community.

• We create an environment where everyone with respect and dignity.
• We value honest, intentional and transparent communication.
• We listen, learn and lead with compassion.

WHO ARE WE//

HomeState is a Texas Kitchen in California sharing breakfast tacos, queso, brisket, house-made flour tortillas and genuine hospitality. In 2013, Briana “Breezy” Valdez founded HomeState in Los Angeles with the dream of sharing her Texas identity through food and hospitality.

THE FINE PRINT//

All HomeState operational efforts are an extension of our core values and mission. Our goal is to redefine casual dining and break down barriers of access to high quality food and caring hospitality at an affordable price point. HomeState is a home away from home. A place where everyone feels welcome and valued. No matter where you’re from. We serve hospitality first, tacos second.

The General Manager (GM) will report to the District Manager and should inspire and embody HomeState’s culture, mission, and core values. Embrace the vision which includes nurturing our communities within our four walls and in our surrounding community. The GM ensures the smooth execution of restaurant operations, and is responsible for supporting, managing, and developing all team members in the restaurant to exceed business goals.

CORE SKILLS & RESPONSIBILITIES

• Guest Focus: Serve as the community ambassador to build strong guest relationships and deliver hospitality-centric solutions. Welcome guests and drive impeccable execution of the operation to ensure all guidelines and standards meet or exceed expectations. Take pride in your work to ensure the guest experience is better each day.
• Action Oriented: Take on new opportunities and challenges with a sense of urgency, high energy, ownership and enthusiasm. Manage time efficiently by taking initiative and strive to consistently achieve results, meet deadlines and expectations outlined in the GM playbook, as they pertain to safety, compliance, sanitation, and operational responsibilities - even under tough circumstances.
• Resilient: Rebound from setbacks when faced with difficult situations. Calmly identify and troubleshoot issues that occur during the shift to ensure efficient operations. Constantly communicate with honesty, integrity and transparency.
• Collaborative: Build partnerships and work collaboratively to meet shared objectives. Work closely with the team to support efficient operations and effective training. Practice self awareness and flexibility while building relationships. Think boldly and bravely to shape a positive impact on one's self, family, neighbors and team members.
• Decision Quality: Make high quality, action oriented, decisions that ensure the goals of the organization move forward. Quickly identify opportunities and challenges while leading with care, resourcefulness, courage and integrity that instills confidence and trust.
• Drives Results: Consistently achieve results, even under tough circumstances. Inspire others to succeed while balancing key metrics with community building, guest hospitality and team well being. Lead by example and motivate others to succeed in organizational goals. Balance time management, productivity and attention to detail to maintain a healthy business.
• Ensure Accountability: Hold yourself and others accountable to meet commitments while fully understanding and exhibiting the HomeState mission, vision. Embodying HomeState’s core values, while upholding service and quality standards with a sense of urgency. Monitor all aspects of the business using reporting tools such as daily sales reports and dashboard metrics in accounting, payroll and scheduling software.
• Attract Top Talent: Seek, select and develop a high performing team to meet current and future business needs. Develop the next generation of HomeState leadership while providing ongoing coaching and timely feedback to uphold standards with fairness. Identify team members with high potential (HiPo) and collaborate with leadership to set goals and pathways for growth.
• Communicate Effectively: With honesty, intention and transparency. Adapt approach and demeanor in real time to match the shifting demands of the team and the situation. Ensure that communication is clear and effective while building partnerships to work collaboratively.

Requirements

• 3-5 years of GM restaurant experience, preferably in a high volume fast casual concept.
• Manager Food Safety Certification required, or ability to pass the test if provided.
• Personable and enjoys working with guests and leading a diverse team.
• Passion for food, hospitality, and providing an exemplary guest experience.
• Availability to work a minimum of five days per week. Extended hours and/or a sixth day may occasionally be required. Weekends, day shifts and evening shifts may be required.
• Must maintain regular, predictable attendance, which includes attendance at all scheduled shifts, training and meetings.

PHYSICAL REQUIREMENTS

• Ability to remain in a stationary position for long periods of time (6 or more hours per shift, excluding break times).
• Ability to lift, push, pull, or carry up to 30 pounds (examples include beverage cambros, ice buckets, tray of food & drinks, and taking out the trash).
• Ability to frequently bend and reach overhead (examples include stocking to-go supplies and dusting retail shelves).
• Ability to recognize, perceive, communicate and/or comprehend directions and spatial cues as expected in a restaurant (examples include “behind” and “corner”)
• Must possess dexterity to reach for, grasp and manipulate objects (examples include mopping, scooping ice, using a stapler or squeeze bottle.)
• Ability to regularly move around the restaurant from guests areas to kitchen areas.
• Must be able to work in a constant state of alertness and safe manner.
• May be required to occasionally work in outdoor weather conditions (such as in the patio dining areas).

Please note that this job description is not meant to cover or include all the tasks, duties, and responsibilities the employee may be required to perform, and any assigned tasks, duties, and responsibilities are subject to change at the company’s discretion, with or without notice or contemporaneous update to this document. Reasonable accommodations may be made to enable qualified individuals with disabilities and sincerely-held religious beliefs to perform the essential functions of this position, to the extent required by and in accordance with applicable federal, state, and local law; contact Human Resources to request a reasonable accommodation. Nothing in this job description modifies the at-will nature of employment.

HomeState embraces diversity and does not discriminate in employment on the basis of any classification protected by law. We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.