GTM Technology Manager

About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

About the role

Lyra Health is looking for a driven, highly strategic and tech-savvy GTM Technology Manager to own and optimize the systems, tools, and technologies that power our GTM teams. This role sits at the intersection of Sales, Marketing, Customer Success and GTM Ops and plays a critical role in ensuring that our tech stack not only supports business goals, but helps accelerate them. You will work cross-functionally to drive efficiency, visibility and alignment across teams by evaluating, implementing and overseeing the tools and processes that support our GTM strategy. In this role you will own our GTM tools strategy, evaluate and oversee vendor partners, manage budgets and contracts and analyze data to develop insights and recommendations that support broader business objectives. 

The successful candidate will be flexible but determined and one who enjoys tackling hard problems, increasing efficiencies, optimizing technology usage and working with teams to achieve goals. This person will build relationships with internal and external partners to understand GTM technology needs and priorities, clarify objectives, identify gaps and inefficiencies, develop actionable plans and drive execution excellence. The ideal candidate is passionate about the details, thinks multiple steps ahead, is known for being a successful problem solver, is curious and forward-thinking, fosters a collaborative team environment, and will set the tone for delivering excellence to partners throughout Lyra.

This role can be carried out from our Burlingame, CA headquarters, hybrid, or fully remote/virtually. Remote candidates must be physically located within the United States.

• Own the GTM technology tools strategy including CRM (e.g. Salesforce), sales engagement tools (e.g., Outreach) and reporting platforms (e.g., Tableau) 
• Develop, oversee, and optimize the procurement process for GTM’s technology tools ensuring alignment with business objectives 
• Partner closely with Sales, Marketing, Customer Success and GTM Ops teams to align tool functionality with business needs and strategic goals
• Evaluate new technologies and lead implementation projects that support revenue growth, lead management, and operational efficiency
• Maintain data integrity and integration across systems to ensure a seamless end-to-end view of the customer journey
• Develop and document scalable processes that improve operational effectiveness and enable consistent execution of GTM initiatives
• Monitor and improve cost and utilization efficiencies through a documented process
• Develop and document processes for routine review of technology tools, ensuring tools are being utilized as intended and providing value 
• Support reporting and analytics efforts by ensuring data structure supports performance measurement and insights
• Develop and deliver reports, proposals, and presentations on technology utilization, optimization, costs/savings, and assessment of future technology tools
• Provide training and ongoing support to GTM teams on tool usage and best practices
• Stay current with emerging technologies and recommend innovative solutions to optimize our GTM strategy 
• Manage vendor relationships including contract negotiation 
• Oversee the planning, execution and delivery of cross-functional technology projects and tool implementations within GTM
• Act as the primary point of contact for GTM technology strategy
• Collaborate with core GTM team members, key stakeholders and cross-functional teams
• Use a data driven approach to initiate, improve and scale current GTM technology tools

• 8+ years of demonstrated success working within GTM Operations, marketing/sales operations, GTM systems management or technology sourcing
• Bachelor’s degree in related field
• 5+ years experience with key GTM tools (Salesforce, Outreach, Zoominfo, LinkedIn Nav) 
• Experience with Salesforce, including Salesforce features, and knowledge of commonly used tools across go-to-market functions, including campaigns, CRMs, prospecting, digital marketing, etc.
• Analytical mindset with a deep understanding of data flow, reporting, and systems integration
• Proven track record of managing multiple complex projects simultaneously 
• Excellent written, verbal and interpersonal communication skills, with the ability to engage and influence stakeholders at all levels, and translate business needs into technical solutions
• Excellent at assessing and optimizing technology tool usage, effectiveness, and budget
• Excellent critical thinking, analytical and problem solving skills including the ability to analyze data and create insights
• Comfortable facilitating meetings, presenting to leaders and cross-functional teams
• Decisive, but respectful of and adaptive to changing priorities 
• Ability to work independently and collaborate with teams
• A passion for process improvement and a proactive approach to problem solving

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."