Bilingual Case Intake Coordinator (EN/ES) - (Remote, LatAm)
We’re seeking a fluent Spanish and English speaker to join our team as a Case Intake Coordinator, supporting clients involved in legal lien matters. This is a remote role ideal for a detail-oriented communicator who thrives on responsiveness, organization, and client care. No legal background is required, though prior experience in legal, medical, or customer-facing roles is a plus.
What you’ll do:
- Respond promptly and professionally to inbound calls and emails from clients regarding legal lien cases
- Guide clients through the intake process, ensuring accuracy and completeness of information collected
- Utilize our custom case management software to track client details, update case statuses, and log communications
- Monitor and manage assigned queues to ensure fast and efficient response times
- Flag urgent issues to the appropriate team members and escalate when necessary
- Conduct daily check-ins with supervisors to report progress and surface concerns
- Maintain confidentiality and demonstrate empathy and professionalism in all client interactions
What We’re Looking For:
- Bilingual fluency in Spanish and English (both verbal and written) – essential
- Strong communication and interpersonal skills, especially over the phone and email
- Experience in administrative support, client services, or intake coordination preferred
- Comfortable using digital tools and managing workflows in custom or cloud-based software
- Highly reliable, organized, and detail-oriented
- Based in Latin America with availability to work U.S. business hours
- Remote position (LATAM only)
- Full-time role, Monday to Friday 8am to 5 pm PST
- Must be available for daily check-ins and ongoing performance feedback
- Salary to be discussed based on experience
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Take ownership of our growing TikTok Shop as the lead for shop management and affiliate partnerships in a fully remote role.
Become an essential part of our legal team as a Bilingual Paralegal in Personal Injury, working remotely and making a significant difference in clients' lives.
Support healthcare providers as a Claims Customer Service Representative at IIH, delivering efficient claims resolution in a hybrid role based in Bakersfield, CA.
Join Inkeep as a Support Engineer and help redefine customer interactions through innovative AI solutions.
Pursue a flexible, remote career as a Customer Support Trainee focused on member assistance, growth, and leadership development.
As a Customer Support Team Lead at Rinsed, you'll lead a dedicated team while directly engaging with customers to ensure exceptional service in a thriving B2B SaaS environment.
Evertune is hiring a Client Solutions Manager – AI & SEO to transform how brands leverage AI for marketing success.
Join the Las Vegas-Clark County Library District as a Computer Lab Assistant, supporting patrons with computer and software assistance in a dynamic library environment.
Join apree health as a Customer Support Specialist II and help transform lives through exceptional health navigation services.
Join 1Password as a Senior Customer Success Manager and help shape the future of digital safety for businesses across the globe.
Become a vital part of Titan Cloud's support team as a Customer Experience Representative, helping clients streamline operations and enhance service quality.
We are on the lookout for a motivated Live Chat Support specialist to enhance our customer service experience.
Join Presbyterian Healthcare Services as a Patient Financial Advocate to support patients in navigating their financial responsibilities in a healthcare environment.
A Technical Success Support Analyst role at PingWind offering a hybrid position to manage customer support and facilitate technical issue resolution for government software solutions.
Be a key partner in maximizing customer success at Cordance as a Customer Success Manager, working remotely to help clients achieve their strategic goals.
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
