Team Lead, Customer Support
Skills
- 3+ years in customer support or success role.
- Experience in team lead or supervisory capacity.
- Proficient in Zendesk or similar platforms.
- Strong problem-solving and communication skills.
- Ability to work in a fast-paced, high-growth environment.
Responsibilities
- Lead and manage a team of 5 Customer Support Representatives.
- Handle customer escalations and ensure a positive resolution.
- Actively work in the Zendesk ticket queue to assist customers.
- Monitor team performance using metrics to meet SLAs and KPIs.
- Train and onboard new team members for consistent service.
Benefits
- Collaborative and supportive team culture.
- Opportunities to shape and grow the support function.
- Competitive compensation and benefits.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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