Sr. Manager Sales & Operations Planning

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

We are seeking a strategic and process-driven Sr Manager of Sales & Operations Planning (S&OP) with a strong focus on operations planning, resource management, and labor modeling. This role is responsible for aligning business objectives with operational capabilities by driving integrated planning across compounding, logistics, inventory planning, and workforce planning. The ideal candidate excels at turning business forecasts into executable operations plans, balancing capacity, labor, and materials to meet service and cost targets.

You Will:

• Lead the Operations Planning Process: Own and facilitate the weekly S&OP meeting with a focus on converting demand signals into executable operations plans.

  • Develop KPIs to appropriately drive accountability on plan execution

• Fulfillment Capacity Planning: Oversee medium to long range planning and capacity management, ensuring alignment with personnel, equipment, and material capabilities.

• Labor & Resource Planning:

  • Develop labor models based on forecasted volumes, productivity targets, and shift structures.

  • Partner with HR and operations leadership to align staffing plans with operational demand.

  • Anticipate workforce needs by analyzing trends in volume, seasonal spikes, and strategic initiatives.

  • Recommend strategies for cross-training, temporary staffing, or overtime based on capacity constraints.

• Operational Scenario Modeling: Conduct scenario analysis to simulate the impact of volume changes, labor availability, or supply disruptions on operational execution.

• Cross-Functional Collaboration: Collaborate with compounding, logistics, planning, and finance to ensure operational readiness across all functions.

• Process Optimization: Identify and implement continuous improvement opportunities in planning processes to improve throughput, reduce cost, and increase labor efficiency.

• Performance Management & Reporting: Build dashboards and KPIs to monitor plan adherence, resource utilization, labor efficiency, and production performance.

• Executive Communication: Present operational insights and capacity trade-offs to leadership to support timely and informed decision-making.

You Have:

• Bachelor’s degree in Operations Management, Supply Chain,or related field (MBA or Master’s preferred).

• 8+ years of experience in operations planning, resource management, or labor modeling in a manufacturing, logistics, or industrial setting.

• 5+ years of experience managing a team of at least 5 direct reports

• Expertise in workforce planning, labor forecasting, and operational modeling.

• Strong analytical and problem-solving skills, with advanced skills using tools such as Excel, Power BI, Tableau or labor planning software.

• Excellent interpersonal and communication skills with a track record of cross-functional leadership and communication to senior leadership

• Experience implementing labor planning tools or workforce management systems.

• Up to 10% travel

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

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