Sr. Learning Manager, 503a

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

Hims & Hers is seeking a strategic and results-driven Sr. Learning Manager to lead our learning and development initiatives across our fulfillment centers, pharmacies, and compounding labs. This key leadership role will develop and execute comprehensive learning strategies that drive operational excellence, ensure regulatory compliance, and foster a culture of continuous improvement and development.

The ideal candidate will bring a blend of strategic vision, operational expertise, and leadership skills to build and manage high-performing learning teams that deliver measurable business impact. You'll collaborate with executive leadership to align learning initiatives with organizational goals while overseeing the design, implementation, and evaluation of innovative training programs that enhance employee performance and support business growth.

You Will:

• Develop and implement comprehensive learning strategies aligned with business objectives across fulfillment centers, pharmacies, and compounding operations.

• Lead, mentor, and develop a team of learning professionals, including instructional designers, trainers, and learning administrators.

• Establish and manage learning program budgets, resource allocation, and ROI measurement systems.

• Partner with senior leadership to identify critical skill gaps and develop targeted learning solutions that address current and future business needs.

• Oversee the design and delivery of blended learning programs that improve operational performance, quality, compliance, and safety metrics.

• Build and maintain relationships with key stakeholders across operations, pharmacy, quality, compliance, and HR to ensure learning initiatives support organizational priorities.

• Create and implement learning governance structures, including standard operating procedures, quality control processes, and compliance documentation.

• Develop and track key performance indicators (KPIs) to measure learning effectiveness and business impact, reporting outcomes to executive leadership.

• Drive the adoption and optimization of learning technologies, including LMS platforms, content authoring tools, and analytics capabilities.

• Ensure all training programs comply with relevant regulatory requirements, including FDA, DEA, state boards of pharmacy, and other applicable standards.

• Lead change management initiatives related to learning transformations and new training methodologies.

• Identify opportunities for process improvements and implement efficiencies in training delivery and administration.

• Stay current with emerging learning trends, technologies, and best practices, implementing innovative approaches when appropriate.

You Have:

• Bachelor's degree required; Master's degree in Learning & Development, Organizational Development, Business Administration, or related field preferred.

• 7+ years of progressive experience in learning and development, with at least 3+ years in a leadership role managing teams.

• Proven experience developing and implementing learning strategies that drive measurable business results.

• Experience leading learning initiatives in regulated environments, preferably healthcare, pharmacy, or manufacturing/distribution operations.

• Strong understanding of adult learning principles, instructional design methodologies, and blended learning approaches.

• Demonstrated ability to build and manage high-performing teams across multiple locations.

• Experience with learning technology platforms, including LMS administration, e-learning development tools, and learning analytics.

• Strong business acumen with the ability to align learning initiatives with organizational priorities and demonstrate ROI.

• Experience managing learning budgets and resource allocation.

• Excellent project management skills with the ability to manage multiple complex initiatives simultaneously.

• Superior verbal and written communication skills with the ability to influence at all levels of the organization.

• Demonstrated change management and stakeholder management capabilities.

• Strong analytical skills with experience using data to drive decision-making and demonstrate program effectiveness.

Skills (Preferred):

• Experience in healthcare, pharmaceutical, or distribution/fulfillment operations.

• Knowledge of regulatory requirements related to training in FDA-regulated environments.

• Proficiency with Docebo LMS or similar enterprise learning management systems.

• Experience leading learning initiatives during periods of rapid growth or organizational change.

• Certification in learning and development disciplines (CPTD, CLD, etc.).

• Experience implementing performance consulting methodologies.

• Background in process improvement methodologies such as Lean or Six Sigma.

• Experience developing and managing organizational talent development strategies.

• Understanding of workforce planning and skill gap analysis methodologies.

• Experience with learning experience platforms (LXP) and emerging learning technologies.

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.