Billing Operations & Strategy Specialist
Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
The Billing Operations & Strategy Specialist supports Coinbase’s billing and collections BPO team. You'll ensure smooth daily operations, troubleshoot billing issues, and drive workflow improvements. Responsibilities include monitoring BPO performance and serving as an escalation point. This role also contributes to strategy and process enhancements, adapting procedures to evolving business needs. Ideal candidates have a keen eye for process optimization, strong analytical skills, and a collaborative mindset.
What you’ll be doing (ie. job duties):
- Billing Operations:
- Daily Monitoring of billing Business Process Outsourcing (BPO) performance and generating accurate invoices and resolving discrepancies effectively.
- Monitor billing timelines, collections, and address payment-related issues
- Ensure the team maintains and updates billing procedures and workflows as new systems, billing types, or organizational priorities emerge.
- Collaborate with stakeholders to ensure procedural compliance and scalability.
- Process Improvement & Strategy:
- Evaluate billing and broader operational workflows to identify inefficiencies and propose solutions.
- Leverage tools and data to streamline and automate processes to enable scalability.
- Procedure Maintenance:
- Oversee BPO performance, and ensure the team maintains and updates billing procedures and workflows as new systems, billing types, or organizational priorities emerge.
- Collaborate with stakeholders to ensure procedural compliance and scalability.
- Data Management:
- Use SQL for retrieving and analyzing billing data to provide actionable insights.
- Work with engineers to troubleshoot systems and enhance reporting tools.
- Collaboration:
- Coordinate with Sales, Finance, and Engineering teams to address billing and operational needs.
- Contribute insights and facilitate improvements to operational strategies.
- Compliance:
- Ensure all activities adhere to compliance standards, regulatory requirements, and company policies.
What we look for in you (ie. job requirements):
- 2-4 years of experience in billing, finance operations, or a similar role.
- Strong organizational, problem-solving, and analytical skills.
- Basic SQL skills for querying data and delivering insights.
- Experience managing operational procedures and updating documentation.
Nice to haves:
- Familiarity with billing software or financial systems is a plus.
- Experience with Python or other scripting tools
- Exposure to fintech, SaaS, or fast-paced environments
Job #: P70986
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.
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Coinbase is an American publicly traded company operating a cryptocurrency exchange platform. They are a distributed company and all employees operate via remote work.
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