Inside Sales Representative

Description

Become a part of a leading beverage distributor by joining GPC, formerly known as Gillette Pepsi! We’re a family-owned, independent distributor of Pepsi and many other tasty and refreshing beverages that are easy to get excited about. Work with the top beverage brands like Pepsi, Rockstar, Starbucks, Celsius, Bubbl’r, and more. With our employee’s success, we’re able to achieve our mission: To be the best supplier of refreshing beverages….period.

We have an opportunity for you to join the team as an Inside Sales Representative! This position manages customer inquiries, processes orders, identifies upsell opportunities, and resolves issues promptly and professionally. The role also includes maintaining accurate records, collaborating with various internal teams, and fostering strong customer relationships while supporting the new business account setup process with the business development team. The ideal candidate possesses strong communication skills, previous customer service or inside sales experience, and a passion for creating a great customer impression. 

“A day in the life of an Inside Sales Representative looks like:”

• Handle incoming inquiries from customers, including order placements, product inquiries, and general service-related questions.
• Provide product recommendations, pricing information, and delivery details to customers, ensuring accurate and timely responses.
• Efficiently process and manage customer orders through our ordering system, verifying accuracy and confirming order details.
• Collaborate with the logistics team to ensure on-time delivery and resolve any potential issues or delays.
• Proactively identify upsell and cross-sell opportunities to maximize revenue from existing customers.
• Create and maintain strong customer relationships to drive repeat business and secure long-term customer loyalty.
• Address customer concerns or complaints with empathy and professionalism, finding solutions to ensure customer satisfaction.
• Escalate complex issues to appropriate departments, following up to ensure timely resolution.
• Generate sales reports and performance metrics as needed.
• Communicate proactively with customers about order status, product updates, and promotions.

What does it take to be an Inside Sales Representative?

• Previous experience in customer service, inside sales, or a related field is preferred.
• Strong interpersonal and communication skills, both written and verbal.
• Proficiency in using CRM software and other business tools. Intermediate to advanced proficiency in Microsoft Office Suite and Outlook
• Excellent problem-solving and conflict resolution abilities.
• Attention to detail and strong organizational skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

What does GPC have to offer you?

• $20- $24 an hour
• Medical, Dental and Vision Insurance
• Health Savings Account and Flexible Medical and Dependent Care Spending Account
• 401(k) Plans and Automatic Retirement Contributions
• Company paid Basic Life Insurance, Accidental Death and Dismemberment Insurance, and Short-Term Disability
• Supplemental Life insurance, Long Term Disability Insurance, Critical Illness Insurance and Accident insurance 
• 100% Paid Maternity and Parental Leave
• Tuition Reimbursement
• Scholarship Program 
• 3 Weeks of Paid Vacation and 9 Paid Holidays per year
• Paid Volunteer Time Off
• Wellness Program
• Employee Assistance Program
• Employee Product Discounts
•  Employee Recognition Program

What You Can Expect at GPC:

• We act with respect, kindness, and humility
• We are collaborative and team focused
• We expect and appreciate hard work
• We have the courage to change

Why join the GPC Team?

Be part of a family-owned business that cares about its employees.  Our employees are why we succeed! We recruit motivated people, reward them and help develop them to reach their full potential while achieving our mission: To be the best supplier of refreshing beverages….period. If you are a motivated self-starter, we want you to join our GPC Team!

Equal Employment Opportunity/Affirmative Action:

GPC is an Equal Opportunity/Affirmative Action employer and is committed to equal opportunity for all qualified individuals and will not discriminate or harass any employee or applicant because of race, color, creed, religion, sex, sexual orientation, age, nation origin, ancestry, citizenship, disability, or status as a disabled veteran, recently separated veteran, armed forces service medal veteran or other protected veteran who served on active duty in the U.S. military, ground, naval or air service during a war or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense (collectively, “covered veterans”) or other legally protected status.