IT Manager

Description

About Us

At Full Circle Fiber Partners, LLC, we take a people-first approach to delivering technical expertise, management, assets, and workforce for complex projects across multiple geographies and disciplines. We provide customized solutions for the critical infrastructure the world depends on.

We know communications infrastructure isn’t just about fiber and towers—it’s about collaboration, honesty, teamwork, and integrity. We value the people who make it all happen every day. Just as a well-placed network connects a community, a well-organized team powers every project to success. Service excellence, pioneering experience, and a passion for what we do—that’s Full Circle Fiber Partners.

Position Overview

The Information Technology Manager will provide leadership in planning, deploying, managing, and operating essential IT infrastructure and support services. This is a high-visibility, hands-on role supporting both tactical and strategic initiatives related to information technology across our national footprint.

This position includes direct oversight of IT operations, security, data integrity and availability, cloud computing, helpdesk services, end-user support, network/unified communications, and managed service provider (MSP) vendor relationships.

Key Responsibilities

• Lead the development and implementation of IT strategies that align with organizational goals, focusing on scalability, security, and efficiency.
   
• Oversee the design, implementation, and maintenance of IT infrastructure to ensure performance, high availability, and scalability.
   
• Build and manage a high-performing IT team. Support professional growth and ensure adaptability to evolving technologies.
   
• Assist in the development and management of the IT budget, ensuring efficient resource allocation.
   
• Identify and mitigate risks related to infrastructure, security, and compliance. Maintain effective disaster recovery and business continuity plans.
   
• Manage vendor relationships, contracts, and SLAs—particularly with MSPs—to support IT objectives.
   
• Stay current with emerging technologies and recommend improvements to processes, tools, and systems.
   
• Develop and deliver presentation materials using both objective and subjective data.
   
• Champion and promote corporate culture and initiatives across teams.
   

Preferred Qualifications

• Minimum of 10 years of experience in IT management, including 5+ years overseeing IT infrastructure, systems administration, DevOps, and unified communications.
   
• At least 5 years in a senior IT leadership role (e.g., IT Director, Infrastructure Director).
   
• Proven track record of managing geographically dispersed technical teams.
   
• Experience supporting enterprise data warehousing, ETL, and ERP platforms.
   
• Experience managing IT budgets and infrastructure for organizations with 1,000+ users across multiple sites.
   
• Advanced expertise in Microsoft 365 tools and environments (PowerShell, Entra, etc.).
   
• Deep understanding of IT infrastructure technologies, cloud platforms (AWS, Azure, Google Cloud), and DevOps methodologies.
   
• Strong communication, negotiation, and stakeholder engagement skills.
   
• Demonstrated problem-solving ability and leadership under pressure.
   
• Relevant certifications such as CISSP, CCIE, ITIL, PMP, AWS, Azure, or Google Cloud are highly desirable.
   

Personal Style

The ideal candidate will be energetic, passionate about IT, and driven by service delivery and execution. This person will thrive on diverse challenges involving systems development, customer collaboration, construction activities, and reporting.

Additional Attributes

• Natural leader and team player—leads by example.
   
• Proactive and action oriented.
   
• Comfortable managing production systems/environments.
   
• Direct and decisive, yet collaborative.
   
• Effective across all organizational levels.
   
• Strong influencing skills.
   
• Steady under pressure and deadline constraints.
   
• Comfortable navigating ambiguity.
   
• Data-first, results-driven mindset.
   

Education

Bachelor’s degree in computer science, Information Systems, or a related discipline—or equivalent experience.

The Work Environment

This is a fast-paced, startup-style environment focused on producing measurable results. A reliance on industry partners and contingent resources is central to success in this role. The position is primarily office-based, with potential for a hybrid schedule as permitted by business needs.

Disclaimer

This job description is not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions associated with this position. Full Circle Fiber Partners reserves the right to revise responsibilities or assign other duties as needed.

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