IAM SDC Liaison & Service Improvement Coordinator, AVP

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The  IAM SDC Liaison & Service Improvement Coordinator is an intermediate level position responsible for leading efforts to prevent, monitor and respond to information/data breaches and cyber-attacks. The overall objective of this role is to ensure the execution of Information Security directives and activities in alignment with Citi's data security policy.

In this role, the  IAM SDC Liaison & Service Improvement Coordinator will hold responsibilities that include building, maintaining, and providing an oversight framework for all IAM Liaisons.  This role will also drive service improvement across IAM Service Delivery Coordination and our IAM services and serve as a Liaison to our Business Functions Team (BFT) and support emergency coordination, as needed. 

Responsibilities:

• Identify potential information security (IS) risks and make recommendations for enhancement

• Collect and analyze security risk evidence and coordinate with internal and external compliance and auditing agencies / officials

• Execute meetings and communicate complex security topics and safe IS practices with all levels of the organization

• Ensure that controls are utilized daily and that non-compliance remediation is addressed

• Provide IS consulting services, including interpreting and/or clarifying information security policy, procedures, standards or concepts

• Assist with defining and implementing IS standards to align procedures and practices in compliance with Citi standards

• Educate and advise on safe information security practices and current, changing, and/or recommended information security requirements

• Validate compliance with IS policies, practices, and procedures, and resolve a variety of IS related issues in coordination with the business

• Assume informal/formal mentorship role within teams and assist with the coaching and training of new team members

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of relevant experience

• Applicable Certifications or willingness to earn within 12 months of joining

• Consistently demonstrates clear and concise written and verbal communication

• Proven influencing and relationship management skills

• Proven analytical skills

Education:

• Bachelor's degree in Information Security, Computer Science, Business Administration, or a related field.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Additional Critical Experience, Qualifications and Key Responsibilities:

I. Required Skills

·         Analytical Skills:

o    Ability to analyze complex business processes and translate them into security requirements.

o    Proficiency in data analysis and interpretation.

o    Capability to identify potential risks and vulnerabilities within existing systems and processes.

·         Communication Skills:

o    Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences.

o    Strong interpersonal skills to effectively collaborate with various teams, including client-facing staff and technical experts.

o    Ability to present ideas clearly and concisely.

·         Technical Skills:

o    Basic understanding of Identity and Access Management (IAM) principles and technologies.

o    Familiarity with security frameworks and standards (e.g., NIST, ISO 27001).

o    Proficiency in using common office software (e.g., Microsoft Office Suite, Google Workspace).

o    Basic understanding of networking concepts and security protocols.

·         Business Acumen:

o    Understanding of business processes and operations.

o    Ability to align security initiatives with business objectives.

o    Awareness of the impact of security on business productivity and efficiency.

·         Problem-Solving Skills:

o    Ability to identify, analyze, and resolve security-related issues.

o    Proactive approach to identifying potential problems and implementing preventive measures.

o    Capability to work independently and as part of a team to find solutions.

II. Required Experience

·         Educational Background:

o    Bachelor's degree in Information Security, Computer Science, Business Administration, or a related field.

o    Relevant certifications (e.g., CompTIA Security+, Certified Entry-Level Information Security Professional (CELISP)) are a plus.

·         Professional Experience:

o    Internship or co-op experience in information security, IT, or a related field is preferred.

o    Experience with customer service or client-facing roles is beneficial.

o    Familiarity with project management methodologies is a plus.

III. Key Responsibilities

·         Business Support Model Design:

o    Define and document the business support model for IAM functions.

o    Collaborate with stakeholders to understand their needs and requirements.

o    Ensure the support model aligns with business objectives and security policies.

·         IAM Interface:

o    Act as a liaison between IAM Service Delivery Coordination units and the IAM team.

o    Facilitate communication and collaboration between different teams.

o    Ensure that IAM processes are effectively integrated with business operations.

·         Client-Facing Interaction:

o    Provide support and guidance to client-facing teams on security-related matters.

o    Address security concerns and questions from clients.

o    Assist in the development of security awareness training materials for clients.

·         Collaboration with ISOs:

o    Work closely with Information Security Officers (ISOs) to implement security policies and procedures.

o    Assist in security risk assessments and audits.

o    Provide support for security incident response activities.

·         Documentation and Reporting:

o    Create and maintain documentation related to the business support model and IAM processes.

o    Prepare reports on security metrics and performance.

o    Document security incidents and resolutions.

·         Continuous Improvement:

o    Identify opportunities to improve security processes and procedures.

o    Stay up-to-date with the latest security trends and technologies.

o    Participate in security training and professional development activities.

IV. Qualifications

·         Technical Proficiency:

o    Solid understanding of IT infrastructure and security principles.

o    Familiarity with IAM systems and technologies.

o    Proficiency in using security tools and technologies.

·         Regulatory Compliance:

o    Knowledge of relevant security regulations and standards (e.g., GDPR, HIPAA, PCI DSS).

o    Understanding of data privacy principles and best practices.

·         Certifications (Preferred):

o    CompTIA Security+

o    Certified Entry-Level Information Security Professional (CELISP)

o    Other relevant security certifications

V. Personal Attributes

·         Integrity: High ethical standards and commitment to maintaining confidentiality.

·         Team Player: Ability to work effectively in a team environment and collaborate with diverse groups of people.

·         Adaptability: Willingness to learn new technologies and adapt to changing business requirements.

·         Initiative: Proactive and self-motivated with the ability to take ownership of tasks and projects.

·         Attention to Detail: Strong attention to detail and commitment to accuracy.

------------------------------------------------------

Job Family Group:

Technology

------------------------------------------------------

Job Family:

Information Security

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Primary Location:

San Antonio Texas United States

------------------------------------------------------

Primary Location Full Time Salary Range:

$87,280.00 - $130,920.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Anticipated Posting Close Date:

Sep 30, 2025

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.