Account Manager - Healthcare experience required

FlexStaff is seeking a Bi-lingual Spanish Account Manager for our client, a non-profit healthcare organization providing home and community-based healthcare and services for the elderly.  This role involves travel throughout the greater NYC metropolitan area and the ideal candidate will have healthcare business development experience. 

• Location: Openings in Queens and the Bronx
• Setting: In-person, in-field
• Salary Range: $75 - $90k
• Weekly Hours: 40
• Schedule: Monday – Friday 8:30 AM – 5:30 PM – some weekend and after-hours work for community events
• Must have a vehicle and driver’s license

JOB RESPONSIBILITIES: 

• Educate prospective community leaders, providers, participants/caregivers and other audiences on PACE program benefits, identifying differentiators from other healthcare options, and isolating key value propositions in relation to audience group and specific needs.
• Provide program education through lectures, presentations, events, meetings or other necessary communications with community and business stakeholders to facilitate PACE referral generation.
• Manage assigned accounts, ensure continuous and effective communication with contacts and respond to all inquiries, requests and referrals timely.
• Work with the Events and Marketing teams in identifying appropriate events, community partners or other resources and opportunities to educate the community about PACE, and provide education/technical/administrative support for planning and execution.
• Perform necessary administrative functions of the program to include, but not limited to, developing informational trainings, putting together handouts/packets with approved marketing materials.
• Closely follow and track all generated referrals. Consistently measure and evaluate individual performance and effectiveness, leading to continuous improvement in outreach efforts to maximize referral opportunities and targeted goals set forth by management that are subject to change.
• Directly assist intake and provider relations as necessary, including introductory calls, general qualification screening, documentation collection, benefit education/applications, site tours, home visits, and other follow-up to aid in the enrollment or education of a prospect or family/caregiver.
• Regularly develop and plan a weekly and daily schedule of outreach activities in alignment with outreach strategies and targets as advised by management.
• Maintain and generate reports to measure performance and quality of work set forth.
• Document all interactions and outcomes in the designated data management/electronic record system.
• Work with the marketing team as needed in the development of promotional messaging and marketing collateral, as well as advising the team regarding public relations and other opportunities to increase awareness of PACE in the community.
• Maintain knowledge of all applicable CMS, DOH and PACE-specific guidelines, including organizational and departmental standard operation procedures and policies and procedures. Ensure to maintain compliance with Medicare, Medicaid, and PACE marketing regulations.

QUALIFICATIONS: 

Education: Associate degree, Bachelor preferred

Experience:

• Minimum 2 years work experience in healthcare business development; preferably with MLTC, MAP, or PACE programs and/or homecare.
• Knowledge of community-based long-term care services to dual eligible and frail adult population.
• Must have strong interpersonal and skills (written and verbal).
• Experience utilizing CRM or other database platforms/tools preferred. Preferred experience with Care Compass.
• Proficiency in Microsoft Word and Outlook required; Microsoft Excel preferred.
• Knowledge of PACE program benefits a plus.
• Highly organized and flexible to meet submission deadlines.
• Experience in working independently without significant oversight and or direction from a supervisor.

Other: 

• Must be a skilled public speaker, willing and comfortable to present in front of audiences.
• Comprehensive understanding of federal and state regulatory requirements with respect to health care eligibility, coverage and services of various public programs a plus.
• Familiarity with healthcare organizations and general population dynamics within the greater New York Metropolitan region a plus.
• Willingness to travel throughout the greater NYC metropolitan region (80% of the time).
• Positive attitude and outlook with the ability to multi-task in a constantly changing environment.
• Works inside at office locations and outside in varied weather conditions in all areas of the community, using private or public means of transportation.
• Nights and weekends may apply.