Senior Account Manager

About us:

Outliant is a fully-remote, US-based, digital product development and startup consulting company, with a team of culturally diverse creators whose exceptional skills and talents help conceive seamless digital products. Our teams exhibit work-play energy that supports individual growth, as well as encourages the freedom of creativity and “thinking outside the box.”

Our Core Values:

Pursuit of Excellence: We are extremely competitive, ambitious, and driven to be exceptional – as individuals, teams, and as an organization. There is no standard high enough and we will never settle. We aspire to attract, retain, and empower the very best people.

Startup Mentality: Outliant began with 5 startup founders, and startup culture is deep in our DNA. It’s a critical advantage that allows us to move faster, be more resourceful, and empower our team at all levels. We are in the early chapters of our journey.

World-Class Remote Collaboration: Outliant is (and always has been) a 100% remote company – we have no offices and our teams are distributed around the world. Given the freedom and autonomy this provides, we require that our people excel in this remote structure.

About the role:

We’re looking to hire a full-time remote Senior Account Manager to lead and grow relationships with our mid-market and enterprise clients. This role is a hybrid of client success, project alignment, and delivery oversight — acting as the connective tissue between internal teams and client stakeholders. You’ll help ensure we deliver high-value results that align with client objectives while also identifying new growth opportunities.

You’ll work closely with cross-functional teams of engineers, project managers, and strategists to translate business needs into actionable plans, while maintaining strong and proactive relationships with clients.

Seniority Level: Senior Level

Responsibilities:

• Own and manage strategic relationships with key enterprise and mid-market clients.

• Serve as the primary point of contact for client stakeholders, ensuring clarity, alignment, and trust across all touchpoints.

• Translate client goals, challenges, and feedback into actionable plans for delivery and execution.

• Collaborate with internal delivery leads and project managers to ensure projects meet scope, timelines, and quality standards.

• Support the hiring and structuring of delivery teams based on evolving client needs and project complexity.

• Proactively identify areas for account growth, upsell opportunities, and increased client satisfaction.

• Maintain a deep understanding of each client’s business model, metrics of success, and technical environment.

• Facilitate effective communication between clients and internal teams — bridging technical and business language where needed.

• Participate in key planning sessions, retrospectives, and delivery updates, ensuring client expectations are consistently met or exceeded.

Requirements:

• 6+ years of experience in account management, project management, or technical program management (TPM).

• Proven experience working with enterprise or mid-market clients in a client-facing role.

• Ability to translate business objectives into delivery requirements and drive execution across multidisciplinary teams.

• Experience in agencies, SaaS environments, or digital consulting firms.

• Familiarity with tools and platforms such as CMS (e.g., Webflow, WordPress), marketing stacks, analytics tools, and CRMs like HubSpot.

• Understanding of project delivery frameworks such as Agile or Scrum.

• Exposure to technical delivery processes and workflows — while not expected to code, you should understand how development, QA, and deployment work together.

• Previous experience identifying and closing upsell opportunities or supporting revenue growth within existing accounts.

• Strong organizational skills and experience in structuring and overseeing delivery teams.

• Exceptional interpersonal and communication skills — you’re charismatic, diplomatic, and client-focused.

• Comfortable working in fast-paced, cross-functional, and technical environments.

• Self-motivated, strategic thinker with a proactive approach to problem-solving and client engagement.

Nice-to-have:

• Experience in SEO strategy, content ops, or web analytics.

• Familiarity with project management tools (e.g., Jira, Asana, Notion).

• Exposure to multi-location business models or enterprise marketing strategies.

What’s in it for you?

As a full-time member of our team, you’ll enjoy:

• Unlimited PTO

• Non-working holidays per country of residence

• Medical/ Dental / Vision insurance (US-W2)

• Referral bonuses

• Fun and casual work environment

• Employee engagement activities and virtual gatherings

• We are a diverse, global team! 🌍

Important Notice

To ensure the legitimacy of job opportunities, we strongly recommend that you solely rely on positions posted here on our official website: outliant.com/careers.

All our current job openings require video interviews conducted in either or both synchronous (via Google Meet) and asynchronous (via Willo) formats. Kindly refrain from accepting offers that appear suspicious. For any inquiries or concerns, feel free to reach out to us via email at [email protected].

Please be assured that we are fully committed to maintaining integrity in our hiring process.