Service Design Manager - NDIS & Older Adults

For over 50 years, Each has stood beside individuals and communities, helping people live healthier, more fulfilling lives.  
We put people at the heart of everything we do, surrounding them with a network of care and support that empowers individuals to thrive. 
Join us and be part of a team that delivers Altogether Better Care—because when we come together, we create brighter futures for all. 

• Full-time ongoing position + Hybrid working conditions 
• Competitive salary (based on qualifications and experience) + Super + Generous Salary Packaging benefits of up to $18,550   

 About the role
Are you ready and willing to seize an exciting opportunity within Each? Join us in transforming our services alongside key stakeholders including Program Directors, Director Clinical Governance, Quality and Risk, and National Clinical Practice Leads.

As a valued team member, you'll spearhead innovative service design projects, develop reports and co-produce, co-design and re-design Person-centred, Accessible, Connected, Effective and Safe (PACES) service models. Embrace this chance to make a significant impact and grow professionally with us.

Responsibilities include:

• Drive quality and compliance relevant to NDIS and Aged Care, conducting gap analyses and responding to identified risks to ensure high standards of care.
• Lead service design and improvement initiatives, using data, stakeholder feedback, and best practice to drive service excellence and improve outcomes.
• Collaborate with teams to integrate changes into systems, policies, procedures and practice guidelines, ensuring alignment with sector reforms, legislation, and quality standards.
• Provide national practice leadership, supporting governance, capability development, and secondary consultation across operational areas.
• Use data and technology to measure impact, inform decision-making, and enhance service efficiency and effectiveness.
• Identify revenue opportunities and partner with Finance and Program Directors to meet funding and performance requirements.
• Support new service establishment, ensuring service model integrity and alignment with contract outcomes.
• Contribute to strategic initiatives, preparing reports for executive leadership and engaging with government, peak bodies, and funders to position Each for sustainable growth.

To view a copy of the full Position Description, click here. Alternatively, for more information please contact Julie White (Director - Clinical Governance) at [email protected]

Who we are looking for   
As Service Design Manager we are looking for someone who has consolidated experience in the provision of NDIS and/or Older Adults services, as well as the proven ability to cultivate collaborative partnerships, engage teams, drive change, influence outcomes, problem-solve and make decisions in a fast-paced environment.

To succeed in this role, you will: 

• Be purpose-driven and client-centred; bringing a strengths-based approach to Each's people & services.
• Have the demonstrated capability to design, implement, lead and evaluate new and innovative service models across the social and community health sector.
• Proven ability to identify compliance gaps, recommend policy changes, and implement continuous improvements to ensure alignment with governance and regulatory standards.
• Experience managing projects or contributing to project delivery within large or complex organisations.
• Have the ability to interpret legislation and practice guidance, and design accessible policies and procedures and training.

Your strong knowledge of NDIS & Aged Care compliance requirements including standards, legislation, frameworks and system requirements will help you succeed in this role. 

• Undergraduate and/or graduate qualification in an area relevant to the NDIS/Older Adults Service Design portfolio (preferred) or extensive operational/practice experience in the relevant portfolio area.
• A cleared National Worker Screening Check prior to commencement of employment.

Who you’ll be working with   
As the Service Design Manager, you will be working in partnership with operational teams, National Clinical and Practice Leads and corporate service teams to design and redesign the models, systems and processes required to deliver safe, effective, person-centred, connected and sustainable services across your portfolio. 

What we offer  
EACH is committed to developing our people. Here, you’ll be supported to be your best. What we provide:  

• Work arrangements that flex to you to allow for a positive work-life balance  
• Engaging, inclusive supportive team     
• Competitive salary based on qualifications and experience     
• Generous Not-for-Profit Salary Packaging of up to $15,900 free income tax per year, to maximise your take home pay    
• Up to $2,650 additional tax-free money to spend towards meals entertainment   
• Support through a comprehensive Employee Assistance Program for you, and your immediate family members      
• Opportunity to purchase additional leave 
• Opportunities to continuously grow and develop.      

Applications close Tuesday 15th July 2025* 
*Please note that applications will be reviewed as they are received and interviews may take place before the closing date. 

Next Steps in the Hiring Process 
Thank you for your interest in joining Each! To learn more about next steps, please check out our Hiring Process Guide.

We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.  

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