Senior Project Manager

Insomniac Design is a global digital agency headquartered in Washington D.C., with offices in London, Bucharest and Chisinau. We’re an agile, determined and innovative team organized by functional areas of expertise — Creative, Technology, Strategy, and Management. We specialize in human-centered design with deep focus on design thinking and digital transformation. 

As a Senior Project Manager, you will partner with global clients and internal team members to ensure all projects are successfully managed, executed, and delivered. This position offers a dynamic blend of strategy, team management, and technical ownership. The Senior Project Manager will oversee multiple client accounts and effectively communicate Insomniac’s vision and progress. You’ll work in tandem with Insomniac’s strategy, creative, and engineering teams to ensure accurate and timely delivery of products and services.

• Expected to contribute to the success of the department by providing leadership and guidance.
• Successfully solves difficult problems, recognized as a leader in more than one area.
• Recognized as a subject matter expert in areas specific to their discipline/team.
• Able to identify and address previously acknowledged problems, offering innovative solutions and influencing organizational strategy.
• Designs and leads implementation of product, process, automation and/or streamlines work using industry best practices or incremental ideas, resulting in systemic improvements and/or increased engagement.
• Designs new business processes that have a positive impact on customers and drives organizational growth.
• Mentors junior and mid-level team members, actively participates in the hiring process, advocates for business improvements, and contributes to the performance management process, providing valuable insights.

• Manage various client accounts and serve as the liaison between clients and our internal production teams.
• Plan, develop, and oversee project schedules, workflows, and budgets.
• Partner with team leads to effectively allocate resources, assign tasks, and prioritize workload based on deliverable expectations for concurrent projects.
• Maintain real-time knowledge of in-progress work, upcoming tasks, and critical deadlines for assigned client accounts.
• Regularly report on project health and status to internal stakeholders and clients. 
• Proactively identify risks, propose mitigation strategies, and, when necessary, convey to clients and stakeholders.
• Ensure the quality of project deliverables and provide actionable feedback to team members if revisions or refinements are necessary. 
• Oversee the management and delivery of key project documentation such as requirements, user stories, acceptance criteria, status, and burn reports.
• Contribute to client growth and retention through project continuation, enhancements, post-launch product support, and maintenance agreements. Mentor teammates through training, knowledge sharing, and demonstrating best practices. 

• Bachelor’s degree in marketing, project management, communications, or related field.
• 10+ years of experience managing successful digital projects.
• 5+ years of experience in a creative and/or technical client-facing role. 
• Knowledge of the digital product development lifecycle. 
• Understanding and demonstrated application of Agile and Waterfall methodologies.
• Experience utilizing content management systems such as Drupal and Wordpress.
• Understanding of human-centered design, accessibility, and UX best practices.
•  Business management experience including budget planning and review, scope management, risk identification and mitigation, resourcing allocation, and forecasting.
• Experience in producing and maintaining product documentation.
• Experience using productivity and project management tools such as Basecamp, Atlassian Suite, Google Analytics, and Wrike.

Applicant Eligibility: Please note, candidates who are eligible to work in the US without visa sponsorship are eligible to apply. We are not accepting applicants from recruiters or staffing agencies