ServiceNow System Administrator, Senior

ServiceNow System Administrator, Senior

The Opportunity:

Your combination of people skills and system administrator expertise makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology supporting ServiceNow? We’re looking for a senior ServiceNow system administrator to help us operate and maintain ServiceNow platforms for our government clients.

As a ServiceNow system administrator on our project, you’ll manage operations and maintenance (O&M) responsibilities supporting ServiceNow software solutions. You'll maintain deployment, configuration, and life cycle management of the ServiceNow platform. You'll provide support on best practices for support, including ticketing, disaster recovery, license management, digital certificates and keys, and support maintenance of the User Accounts, CMDB, Service Catalog, alerts, integrations, and related modules across all ServiceNow environments. You’ll provide your customers with insight into their network through monitoring and performance management.  

Your system administrator expertise will be vital as you identify problem areas and opportunities for improvement in a mission-critical network. You’ll help your team better understand the network by turning metrics into information and explaining their meaning.  

We focus on growing as a team, so you’ll share your expertise through leadership and mentoring as you help the team through challenges and develop new methodologies. As a system administrator leader, you’ll identify new opportunities to modernize the platform, so your clients achieve their goals.

Join us. The world can’t wait. 

You Have: 

• 4+ years of experience with ServiceNow maintenance, including core ITSM tables, scripting, business rules, HI Portal interface, catalog items, reporting, backend data cleansing, account management, certificates, ticket triage and routing, and forms and fields editing

• Experience with management and teaching teams of software administrators

• Experience following Agile Scrum development methods

• Ability to work with stakeholders to define requirements

• Public Trust

• HS diploma or GED

• ServiceNow System Administrator Certification

Nice If You Have: 

• Knowledge of SOAP Web services

• Knowledge of SAML, Active Directory, or LDAP

• Possession of excellent verbal and written communication skills

• ITILv3 or ITIL4 Foundations Certification

Vetting:
Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client; Public Trust determination is required.  

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,500.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.