IT Solutions Analyst

Our Company: Originally founded in 1975, BCI has continually evolved to become a leader in the women’s fashion industry. Launching initially with CHAUS and private label lines and then expanding into a multi-brand platform business, we have been at the forefront of market trends and the changing retail environment.

Our brands, including CeCe, Vince Camuto, Ted Baker, 1.State and Parker, each serve unique customer demographics but are united in their commitment to quality and style. As we expand our presence, BCI remains dedicated to innovation, excellence, and women’s empowerment through fashion.

Reports to: Director of Technology Planning

Responsibilities:

• Diagnose and resolve basic technical issues reported by end-users, adhering to standard operating procedures and known solutions.
• Maintain accurate records of each reported issue and its resolution in the ticketing system.
• Update the knowledge base with new solutions, troubleshooting steps, and frequently asked questions to facilitate self-service options for end-users.
• Collaborate with IT support team when issues require advanced technical expertise or further investigation; assist or take the lead with IT projects as needed.
• Provide courteous, professional, and timely communication to end-users, ensuring a positive customer experience.
• Clearly explain technical concepts and steps in non-technical terms.
• Upgrade, install new computers, and repair/reimage existing computers.
• Upgrade, install new computers (Mac & Windows), and repair / reimage existing computers.
• Follow inventory protocols for tracking of all equipment.
• Occasionally lift and/or move up to 50 lbs.
• Participates in on-call rotation for emergency support phone queue during off hours.
• Rewrite IT rooms to optimize space and functionality.

• Minimum 3+ years experience in IT field.
• IT-related certifications preferred (bonus points for A+ Certification!).
• Ability to wire Ethernet networks.
• Experience with Microsoft Office 365 applications – Outlook, Word, Excel, Teams, etc.
• Basic knowledge of Active Directory.
• Knowledge of MacOS, iOS, Windows 10/11 Pro, Windows Server 2019.
• Strong project and time management skills, with the ability to work effectively over the phone and in a team environment.
• Must be able to work and learn in a fast-moving environment.

The salary for this full-time role is $80,000.

BCI IS AN EQUAL OPPORTUNITY EMPLOYER

Applicants are considered regardless of race, color, religion, creed, age, sex, pregnancy, family responsibility, national origin or ancestry citizenship, marital status, sexual orientation, transgender status, veteran’s status, genetic information, or as a qualified individual with a disability or any other characteristic in accordance with applicable law.

• Health Benefits (Medical, Dental & Vision)
• Life Insurance
• Flexible Spending Account
• 401k Program
• Paid Time Off
• Robust Holiday Schedule
• Training & Development
• Growth Opportunities!