Director - Colleague Onboarding - job 1 of 5

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. 
 
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. 
 
The Colleague Experience Group (CEG) – our Human Resources function – has a simple vision: to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they are ready to take on a new career path, we are right there with them, giving them the guidance and momentum into the best future they envision. 
 
The Director, Onboarding role will be joining the Talent Acquisition and Onboarding (TA&O) team under the Talent Centre of Excellence (COE) which is responsible for creating a more seamless, integrated, and overall great experience for colleagues and candidates across many of the moments that matter as our colleagues learn, grow, and connect. The Director, Onboarding role will lead the design and evolution of end-to-end onboarding and cultural integration initiatives to deliver a best-in-class experience for new Team Amex colleagues and hiring leaders. In this highly impactful role, you will lead a team that will establish and manage relationships, develop partnerships, and co-create with a global network of partners to design and deliver a high-impact, consistent, and efficient program of initiatives to enhance the overall colleague experience. 

 
Responsibilities: 
 

• Apply deep onboarding subject matter expertise and high-impact consultation to deliver innovative solutions and a data-driven approach that will optimize and elevate our enterprise onboarding experience.
• Lead the delivery of the American Express new hire onboarding orientation experience (New to Blue) globally as well as for Executive (Vice President and above) and adhoc needs e.g., for strategic acquisitions (M&A) or Campus and Early Careers.
• Manage the design and delivery of new initiatives to support an end-to-end onboarding and cultural integration program to ensure new colleagues are engaged and effective.
• Leveraging technology (new and/or existing) to deliver an efficient and impactful experience.
• Develop a consistent enterprise onboarding standard and approach, including for Business Units, that uses aligned principles, techniques, and materials.
• Partner with the Talent COE, HR Business Partners, and Business Leaders to drive alignment across the enterprise, focusing on current and emerging talent and functional segments.
• Interface with a global network of cross-functional, country, and Business Leaders to support program delivery model.
• Collect and analyze data to offer strategic insights and measure the results of each initiative implemented to continually enhance the onboarding experience. 

Minimum Qualifications: 

• 7 + years of experience in onboarding, consulting, program design, development and/or management.
• Excellent written and oral communication skills with ability to engage, influence and inspire at all levels of the organization.
• Proven enterprise thinking, collaboration and relationship building skills.
• Experience working in an environment with stringent compliance and/or regulatory requirements.
• Superior project management skills with the ability to oversee multiple projects and tasks to deliver both flawlessly and efficiently.
• Demonstrated skills and experience in data analysis with the ability to tell a compelling story.
• Change management acumen with the ability to influence and gain sponsorship for change.
• Team player, open to feedback, and passionate about collaborating with a cross-functional team to develop winning strategies.
• Ability to quickly gain an understanding of the business needs and strategy and articulate the needs of a position.
• Demonstrated competence in thinking strategically, analytically, conceptually and innovatively. Willing to be hands-on throughout daily activities. 

Preferred Experiences:  

• Ability to pivot and thrive in the face of change and shifting priorities.
• Highly articulate, able to deliver presentations with conviction and passion.
• Able to develop strong working relationships.
• Self-disciplined, taking pride in managing self to deliver agreed objectives.
• Able to operate in a fast-moving and demanding environment.
• A progressive, creative change agent with excellent problem solving and analytical skills.
• Process improvement experience.
• Able to deal with ambiguous and often complex work situations. 

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.