DSHS HCLA Office Services Manager 1 - job 1 of 2

Description

 Office Services Manager 1 - HCLA Regions 2 and 3. 

If you have a strong office administrative background and can hit the ground running when joining our team, this is an excellent opportunity for you! 

Make a meaningful impact on long-term care policy by embracing this thrilling opportunity. The WA Cares Fund is the first of its kind in the United States, showcasing why Washington State leads the nation in long-term care initiatives. Created by the WA State Legislature, the WA Cares Fund (WCF) offers affordable long-term care insurance coverage to all working Washingtonians. This is a rare opportunity to become one of the founding team members as we introduce the nation’s first long-term services and support social insurance program

The WA Care Fund (WCF) within Home Community Living Administration (HCLA) at DSHS is hiring key team members now to assist as we move toward the full implementation of the program. Beginning in 2026, the innovative work that you do now will aid qualified people and their authorized representatives to apply for and access their earned benefits that help pay for daily-living activities. Your experience, knowledge, and skills make a difference. 

In this role, as the Office Service Manager, you will work collaboratively with the regional administrator and deputy regional administrator in the assigned region and provide support services for business operations, business functions, manage facilities, supplies and equipment for facility operations and in addition you will also act as the safety officer, purchasing coordinator and designated records coordinator while assisting and managing with the day-to-day operations of a busy office. 

Please note: This opportunity offers a flexible hybrid work arrangement as business needs allow. In this posting we have two available positions - one in Region 2, and one in Region 3. The duty station will be determined upon hire. Occasional travel to other offices may be required based on business needs.

Region 2: NW Washington - King, Snohomish, Skagit, Whatcom, San Juan and Island Counties.

Region 3: SW Washington - Thurston, Pierce, Pacific, Lewis, Clallam, Jefferson, Mason, Kitsap, Grays Harbor, Wahkiakum, Cowlitz, Skamania and Clark Counties.

As the Office Manager you'll:

• Collaborate with regional administrators to optimize office space, supplies, equipment, and safety compliance.
• Ensure all staff have appropriate IT access levels, phone services, and have needed equipment, furniture, and supplies.
• Plan and organize the timely completion of requests to ensure new and existing employees are set up to have proper building access, badge, phone, etc.
• Evaluate space availability, occupancy, and necessary accommodation, including seating, and pods, for everyone required to be in the office. 
• Ensure office security system, maintain the system for building access for all staff.
• Assign, review, and coordinate, work, develop and carry, out a performance development plan for team members. 
• Provide oversight into Motor Pool vehicles, prepare and complete request for vehicle arrangements, replacement and equipped with safety supplies. 
• Responsible for scheduling, maintaining, and reporting for assigned state vehicles.
• Prepare, review and process purchase requests ensuring receipt of goods and services prior to payment by consolidated business services. 
• Attend & participate in meetings, training as request by supervisors.
• Serve, assist and ensure participation as needed with the building and safety committee meetings in all WA Care offices. 
• Ensure accountability for the proper receipt, storage, distribution, inventory and documentation of work products and maintain inventory log are accurate.
• Responsible for ensuring all records are archived and compliance with the retention policies and schedules. 

What we're looking for:

• Excellent communication skills and strong work ethics and demonstrate sensitivity to cultural diversity.
• Ability to multi-task and manage interruptions, prioritize work assignments to meet timelines and/or other priorities.

We are looking for a highly organized, energetic and reliable professional with office administration and/or management experience. 

If this is your area of expertise and interest, we encourage you to apply!

Who should apply?

A bachelor’s** degree involving major study in business administration or closely allied field AND two years in office or business management, planning, organizing, and coordinating work in a business office or administrative closely related work. 

OR

Two years of experience as an Office manager, Administrative Assistant 3, Management Analyst 1 or equivalent experience. 

OR 

Six years of professional/practical experience performing demonstrated office or business management or administrative analysis in addition to supervising professional staff.

**Additional qualifying experience will substitute, year for year, for education.

Please include the following with your application:

• Current resume.
• Cover letter explaining why you are interested in the job, and your skills and experience that make you the best person for the job.
• Three professional references with current contact information.

Questions? Email [email protected] or call the main Talent Acquisition line at 360-725-5810 and reference 04234.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security. 

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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