Guest Relations Manager
Company Description
Discover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort. Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences.
From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!
What is in it for you:
- Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
- Flexible spending account (FSA)
- 401(k) retirement savings plan and matching program
- Paid Vacation, holidays, personal and sick days
- Food & Beverage, Spa and on property specific discounts (venue and property specific discounts may vary)
- Wellness Offerings
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Employee Activities
Job Description
Taking care of the little things and the big things is what we do to engage the heart and create lifelong memories for our guests and colleagues. As a Guest Relations Manager, you will be responsible for ensuring the highest level of guest service and ensuring that standards are maintained for all positions within the Front Office. This position also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed.
Salary Range: $76,000 - $82,000
What you will be doing:
- Manage Front Desk while on duty to ensure a smooth operation and the highest level of guest satisfaction
- Coverage of overnight shifts and duties as assigned
- Review arrival and VIPs to ensure all special requirements are met or exceeded
- Proactively seeks feedback on guest satisfaction and resolves problems in accordance with our company mission and philosophy of colleague empowerment
- Development, implement and maintain Guest Service standards
- Supports the Royal Service, Concierge, and Guest Services departments in the absence of department head
- Liaise with other departments to ensure the smooth management of operations, maintaining a close relationship with Housekeeping, Guest Services, and Villa Manager to facilitate an exceptional arrival and departure experience
Qualifications
Your experience and skills include:
- Two years supervisory/management experience in Front Office operations
- Cash/float handling experience
- Service focused personality is essential and previous leadership experience required
- Prior experience working with Opera or a related system
- Proven ability to build and maintain good relationships with all stakeholders
- Communicate thoughts, actions and opportunities clearly with strong networking skills
- Ability to lead by example, believe in a strong team culture and set the scene for high performance
- Valid Driver's License
- Clean Driver's Abstract
- Maui County Liquor Card
Additional Information
All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.
Visa Requirements: Applicants must be legally eligible to work the United States
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Join our ‘ohana today: Visit our website to learn more about living and working for Fairmont Hawai’i. www.fairmonthawaiijobs.com
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lead the Royal Service team at Fairmont Grand Del Mar, providing professional guest interactions and upholding exceptional service standards in a premier resort setting.
Lead the housekeeping team at Fairmont Chicago, Millennium Park, enhancing service and operational excellence to create memorable guest experiences.
A detail-oriented Events Specialist role at Capital Factory, responsible for supporting and delivering innovative and impactful events in Texas.
Join Sonoco Products Company as an Office Manager to optimize administrative functions and ensure efficiency in operations within our Greenville facility.
Gojob is seeking a customer-focused Onsite Manager to lead our Call Center team, driving exceptional service and team development.
A Rebate Operations Manager position at CVS Health focused on leading process enhancements and ensuring accurate rebate payment operations for PBM clients.
A contract role at LG's Innovation Center in Santa Clara integrating project operations with market research to enhance innovation-driven initiatives.
Drive security governance and operational excellence as a Senior Lead in Coinbase's CX Vendor Operations team, helping to build the future financial system.
Eataly is looking for a General Manager to oversee its Quick Service Restaurants, driving operations while ensuring high quality and profitability.
Lead large-scale operational program delivery at ACT Education Corp. in a remote, mission-focused role supporting education and assessment contracts.
Prime is looking for a proactive Logistics Assistant to manage scheduling, communication, and tracking tasks that support efficient transportation operations.
Steer Affirm’s Revenue Operations and Business Systems as a Director, leading innovative, user-focused technology strategies and high-performing teams in a remote-first environment.
The University of Miami is hiring a Clinical Business Operations Representative 2 to enhance patient care operations and support administrative tasks within a vibrant medical community.
A leadership role at Boeing overseeing the 787 Change Management Business Operations Team to deliver strategic program and enterprise change initiatives.
Join Walmart as an Operations Manager to lead fulfillment operations with a strong focus on efficiency and team development.
Accor is global leader in corporate services, operates in nearly 100 countries with 150,000 employees. With more than 4,000 hotels worldwide, covering all segments from economy to upper upscale, Accor Hospitality, the Accor’s hotel offering, of...
679 jobsSubscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
