Operations & Market Research Manager, Innovation Center (Contractor)
Skills
- Proficiency in project management tools, CRM systems, and data analytics platforms such as Excel and Tableau.
- Strong analytical skills to translate research data into operational strategy.
- Exceptional communication skills for clear and concise information presentation.
- Multitasking ability with attention to detail and proactive problem-solving.
- Entrepreneurial mindset and enthusiasm for innovation.
Responsibilities
- Oversee project timelines, deliverables, and resource allocation in collaboration with Entrepreneurs in Residence (EIRs).
- Manage administrative functions including contract processing, expense approvals, meeting scheduling, and internal communications.
- Design and implement process improvements for operational efficiency.
- Plan, execute, and analyze market research studies and customer discovery initiatives including surveys, focus groups, and interviews.
- Monitor industry trends and competitive dynamics to inform strategic decisions.
- Translate research insights into strategic recommendations influencing product development and business strategies.
- Integrate market intelligence with operational data to construct dashboards and KPIs measuring performance.
- Report regularly to senior leadership with operational metrics and customer feedback insights.
- Facilitate communication and alignment among EIRs, internal teams, and external partners.
- Coordinate with external partners or research agencies to supplement data collection.
Education
- Bachelor’s degree in Business Administration, Operations Management, Marketing, or related field required.
- Master’s degree or equivalent is advantageous.
Benefits
- No-cost employee premiums for medical, dental, vision, and prescription benefits for full-time employees.
- 401(k) Retirement Savings Plan with company matching and immediate vesting.
- Generous Paid Time Off including holidays, sick and vacation time.
- Performance-based Short-Term Incentives.
- Access to confidential mental health resources and personal fitness incentives.
- Paid parental leave and support for families with children with learning or developmental challenges.
- Group Rate Life and Disability Insurance.
- Temporary/Contractors eligible for benefit programs via partner agencies.
Average salary estimate
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