Rebate Operations Manager

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary:

The Rebate Payment Operations team is responsible for administering the contract terms and provisions for our Pharmacy Benefit Manager (PBM) clients, related to drug rebates and rebate guarantees. The team is responsible for processing payments for all our clients across the PBM, and providing excellent customer service to both clients and client representatives is a priority. The department is innovative, fast-paced, and in a consistent state of change, therefore this role requires a professional, detail-oriented, and flexible individual, with superior time-management skills.

As a Rebate Operations Manager, you will work autonomously to initiate and lead projects and improvements to enhance our team’s current systems and processes and align with our strategic goals.

You will accomplish this by:

• Successfully implementing and communicating process improvements, providing necessary training to team members, and updating and maintaining process documentation

• Overseeing quarterly and annual financial controls, and weekly monitoring tools that minimize upstream issues impacting rebate payments

• Managing tight deadlines and competing priorities and projects

• Assist in fielding requests and questions relating to client rebate payments from internal partners as well as directly from our clients, which may require ad hoc analysis and creative solutioning

• Effectively track more complex issues until resolution and complete satisfaction of the client

• Successfully engage and collaborate regularly with key personnel and leaders from many other areas across the organization

Required Qualifications:

• 5+ years’ professional experience, preferably in an operational or analytical role

• 5+ years’ experience with Microsoft Excel, demonstrating advanced skills including pivot tables, advanced formulas, VBA

• 2+ years’ experience with Microsoft Access, SAS, or SQL to extract and summarize data from large data warehouses

• Ability to travel up to 5% (including plane travel)

Preferred Qualifications:

• Experience with SAS software and programming

• Experience with Salesforce

• Ability to work with significant amounts of data for process and analysis, particularly using Microsoft Access and Excel

• Experience interfacing directly with clients and answering questions in a fast-paced and rapidly changing environment

• Experience in contract administration or budgeting/forecasting for client financial arrangements

Education:

Bachelor’s Degree; equivalent years of related professional work experience may substitute.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 07/01/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.