Student - Customer Service Analyst
Main Purpose of the Role:
The Customer Service Analyst is responsible for compiling, analyzing, and presenting Customer Service data to identify opportunities for process improvements and to drive data-based decisions. Capitalizing technological tools and data analysis, the Customer Service Analyst provides crucial support for Customer Service operations and processes.
Main Tasks:
• Collect data from systems and internal parties
• Analyze reports and provide recommendations
• Create process maps
• Prepare clear, readable reports of findings and present recommendations to Customer Service leaders
• Support ad-hoc projects for both internal and external parties
• Identify automation or improvement opportunities
• Identify and implement technology utilization
Requirements
- Collaborative mindset, excellent verbal and written communicate skills
- Ability to think outside the box, creative problem solving
- Highly analytical perspective
- Proficient in English language (Speaking, reading and writing)
- Must be able to commit to 20-hours per week, on-site. This is a part-time position for a college-student.
- Studies in Maritime, Supply Chain or Logistics a plus!
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