Customer Care Engineer

Description

Why Join Nano Dimension?

At Nano Dimension, we are pioneering the future of 3D printing — transforming the design and manufacturing of next-generation electronics and precision devices.

As part of our team, you’ll:

• Work on industry-leading 3D printing technology.
• Help customers innovate and bring breakthrough products to life.
• Solve challenging, meaningful problems in the field.
• Collaborate with a talented, passionate team in a global organization.
• Grow your career through continuous learning and professional development.
• Have a direct impact on shaping the future of additive manufacturing.

Customer Care Engineer

Location: Boston area Preferred | Travel: 50%-70% (U.S. & some international)

Description

The Customer Care Engineer is a customer-facing, hands-on role focused on installing, maintaining, troubleshooting, and optimizing a state-of-the-art industrial 3D printing system at customer sites across the U.S. and abroad.

You’ll play a critical role in ensuring our customers’ success by providing expert technical support, troubleshooting system issues, and delivering an exceptional customer experience. In this hands-on role, you will work with breakthrough additive manufacturing technology — helping shape the future of electronics and precision 3D printing.

Specialized training on Nano Dimension’s systems will be provided to ensure your success in the field.

Key Deliverables Will Include

• Perform installation, preventive maintenance, upgrades, troubleshooting, and repair of an advanced industrial 3D printing system at customer sites.
• Serve as the primary technical interface for customers — delivering fast, effective solutions and building trusted relationships.
• Provide on-site and remote technical support with a strong focus on customer satisfaction.
• Conduct customer training to maximize system performance and ensure safe, optimal use.
• Maintain accurate service records, including time worked, repairs performed, and parts used.
• Proactively communicate equipment status to customers and internal teams; ensure transparent updates.
• Collaborate closely with engineering and support teams to escalate and resolve complex issues.
• Identify opportunities for continuous improvement and share field insights to help enhance product performance and service processes.
• Travel extensively (50%-70%) to support customers across the U.S. and select international locations.

Background & Experience

We welcome candidates from a range of technical paths! The strongest candidates will bring a combination of the following:

• Hands-on technical experience in field service, equipment maintenance, or technical customer support — ideally in 3D printing, additive manufacturing, electronics manufacturing, or similar industries.
• Bachelor’s degree in Mechanical Engineering or a related field is preferred.
• Military technical training is desirable.
• Proven ability to analyze and resolve complex technical issues efficiently.
• Excellent interpersonal and communication skills — able to build strong customer relationships.
• Proficient with test equipment, hand tools, technical documents, and diagnostic software.
• Ability to work independently and manage multiple priorities in a dynamic environment.
• Strong understanding of 3D printing technology and related software applications is highly desirable.
• Proficiency with customer support software and ticketing systems is a plus.
• Exceptional verbal and written communication skills, with the ability to convey technical information clearly to all audiences.

Additional Requirements

• U.S. citizenship highly desired.
• Willingness and ability to travel nationally and internationally 50%-70% of the time.

Apply Now!

If you’re excited about this opportunity and meet the requirements, we want to hear from you! Apply today and take the next step in your engineering career with Nano Dimension.

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