Scale Customer Success Manager
Skills
- SaaS experience
- Customer Success strategies
- Presentation skills
- Problem-solving capabilities
- Team collaboration
Responsibilities
- Support customers using 1:1 and 1:many customer success strategies.
- Educate customers on achieving expected value from Productboard.
- Conduct webinars to address customer challenges.
- Manage daily customer queries and ticket resolutions.
- Collaborate with internal teams to enhance customer experiences.
Education
- Bachelor's degree preferred
Benefits
- Competitive salary and stock options
- 401k plan
- Flexible PTO
- Life insurance and disability coverage
- Professional development budget
Average salary estimate
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