Partner Service Associate

About Speak4

Speak4 is a SaaS platform built for advocacy organizations, associations, and mission-driven companies that want to make it easier for their supporters to take action. We power simple, effective advocacy tools so our partners can focus on what matters most: making an impact.

We’re a small but mighty team, and every person here plays a big role. If you’re looking to join a mission-driven company where your work directly supports change-makers across the country, you’ll feel right at home.

What You’ll Do

As our Partner Service Associate, you’ll be the first line of support for our partners. You’ll respond to inbound tickets, troubleshoot technical issues, and help ensure partners feel confident using Speak4’s platform. This is an entry-level position with lots of room to grow.

Your day-to-day might include:

• Responding to partner support tickets via email and chat in a timely and friendly manner
• Troubleshooting common technical issues and guiding users through solutions
• Escalating complex bugs or edge cases to our product and engineering team
• Documenting solutions in our internal knowledge base
• Identifying trends in support requests and suggesting improvements
• Assisting with onboarding tasks or product setup when needed

Why You’ll Love It Here

You’ll join a mission-driven startup at an exciting stage of growth. Your work will directly help advocacy organizations and changemakers amplify their voices. You’ll also get:

• A team that actually lives its values
• Mentorship and growth opportunities
• A front-row seat to how high-impact software is built and supported

What We're Looking For

Prior experience in SaaS, support or agency would be preferred but not necessary to apply. We're looking for someone who is:

• A strong written communicator (clear, kind, and professional)
• Tech-savvy and eager to learn how web tools work behind the scenes
• Curious and resourceful when solving problems
• Detail-oriented and organized, even in a fast-paced environment
• Excited to support mission-driven organizations doing good in the world
  

Bonus if you have:

• Experience using a ticketing system (e.g., Zendesk, HelpScout, Intercom)
• Familiarity with basic HTML or CMS tools
• Familiarity with AI tools
• Worked in a customer-facing or service role before

We offer competitive compensation with an opportunity for a year-end bonus. Medical, dental, vision, 401k, and life insurance. We also offer a paid parental leave program, paid vacation and paid sick leave. In addition, we have a hybrid work environment.

Speak4 is an Equal Employment Opportunity (EEO) employer.