Director, Client Success - Programmatic

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

THE ROLE

The Director, Client Services - Programmatic is a strategic leader responsible for guiding and developing a team of programmatic client success managers to drive exceptional client outcomes. This role is focused on elevating team performance through strategic mentorship, creative problem-solving, and cross-functional collaboration. The Director ensures that all client-facing deliverables—from campaign recommendations to QBRs—reflect deep strategic thinking and align with client goals. Acting as a senior partner to internal planning teams, this individual helps translate complex client challenges into actionable media strategies, while proactively identifying industry limitations, measurement gaps, and platform nuances that may impact success. The Director, Client Services brings a high level of thought leadership, ensuring Zeta remains a trusted advisor to its clients across all facets of programmatic media. Ideally, you will work hybrid out of our NYC office.

Responsibilities:  

• Oversee a team of programmatic client success managers, ensuring they are strategic in execution, client communication, and campaign insights.
• Guide the team in aligning campaign strategies with client goals, proactively identifying growth opportunities and measurement challenges.
• Ensure QBRs and performance reports are strategic, insightful, and clearly articulate Zeta’s value and impact.
• Provide a strategic layer to all key accounts, supporting the team in identifying creative solutions to complex client challenges.
• Collaborate with media planning teams to vet recommendations, ensuring proposals are aligned with client goals and platform realities.
• Coach and develop team members to think beyond standard optimizations, encouraging innovation, data-driven storytelling, and cross-channel integration.
• Support the resolution of complex performance issues or misaligned expectations through strategic guidance and internal alignment.
• Partner with internal stakeholders to raise industry limitations, platform shifts, or measurement gaps that may impact strategy and client goals.
• Foster collaboration across cross-functional teams to ensure consistent and exceptional client service delivery.
• Build and maintain strong client relationships with transparency, responsiveness, and thought leadership at the forefront. 

Desired Skills and Experience:  

• 8+ years of experience in programmatic media, digital advertising, or ad tech, with a minimum of 3 years in a client-facing leadership role.
• Deep expertise in DSP platforms (e.g., DV360, The Trade Desk, Amazon DSP, or Zeta DSP), targeting capabilities, and measurement frameworks.
• Strong command of campaign performance metrics, troubleshooting methodologies, and optimization strategies.
• Exceptional communication skills with the ability to translate complex programmatic concepts into client-friendly narratives.
• Experience leading client conversations at the director and VP levels across verticals such as Auto, Retail, or CPG.
• Adept at managing multiple high-stakes projects simultaneously while ensuring deadlines and goals are met.
• High comfort level working in Excel, PowerPoint, and analytics dashboards; experience with verification and attribution platforms is a plus.
• A proactive mindset with a commitment to innovation, collaboration, and continuous improvement. 

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $120,000 to $135,000, depending on location and experience. 

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases 

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