Community Support Services Manager

Description

The Community Supports Services Manager at YoloCares will oversee the implementation and management of Community Supports (CS) programs under the CalAIM initiative. This role involves leading a team dedicated to enhancing access to care and services for individuals within the community, ensuring alignment with the goals of the California Advancing and Innovating Medi-Cal (CalAIM) framework. This position should possess a deep understanding of the healthcare landscape, particularly regarding Managed Care Plans (MCPs) and the Department of Health Care Services (DHCS). Responsibilities will include supervising program staff, coordinating services, ensuring regulatory compliance, and fostering partnerships with community organizations. The Manager will also focus on performance evaluation and continuous improvement, ultimately aiming to enhance the quality of care and support provided to the community.

Responsibilities

• Supports and promotes the mission of the Agency.
• Lead and manage the implementation of Community Supports programs, ensuring they align with CalAIM objectives and meet the needs of the community.
• Monitor service delivery to ensure quality, compliance, and effectiveness.
• Supervise, train, and mentor program staff, promoting professional development and fostering a positive team environment.
• Conduct performance evaluations, as needed, and provide constructive feedback.
• Collaborate with internal and external stakeholders, including Managed Care Plans (MCPs) and community-based organizations, to facilitate access to services and support.
• Develop and maintain strong partnerships to enhance service delivery, resource availability, and continuum of care.
• Ensure compliance with all relevant regulations, policies, and contractual obligations related to Community Supports.
• Implement quality assurance processes to assess program effectiveness and identify areas for improvement.
• Promote awareness and understanding of Community Supports programs within the community and among stakeholders.
• As needed, assist participation efforts within the local community, public forums, and outreach activities to advocate for program goals and services.
• As needed, assist in the development and management of program budgets and resources, ensuring its efficient use and adherence to financial guidelines.
• Collect, analyze, and report on program performance metrics, outcomes, and client satisfaction. Utilize data to inform decision-making and enhance program operations.
• Serve as an advocate for clients and staff, ensuring their needs are addressed and everyone’s voices are heard within the service delivery system.
• Collaborate with leadership to develop goals and strategies that align with the organization’s objectives and improve service delivery.
• Maintain open communication with team members, clients, and stakeholders to promote collaboration and address challenges effectively.
• Prepare and present regular reports on contracted CS services, including successes, challenges, and recommendations for improvement
• Facilitate personal and team’s timely attendance to work or appropriately process absences, including requests for leave or time off.
• Performs other duties as assigned.

Requirements

• BS/BA diploma in management, social services, psychology, or a related discipline. 
• Demonstrated experience working with vulnerable populations, particularly in supportive services, housing navigation or another similar field.
• In-depth understanding of public/social resources, community supports, and the challenges faced by individuals experiencing instability.
• Strong leadership and team management skills to effectively supervise and develop Housing Navigators.
• Excellent communication and interpersonal skills on English (at minimum) or engaging clients, community partners, and stakeholders.
• Proficiency in data management and reporting tools.
• Ability to make informed decisions regarding client’s needs and team operations.
• Awareness of and sensitivity to the diverse cultural and socioeconomic backgrounds of clients and communities served.
• Willingness to foster partnerships with local nonprofit organizations, service providers, housing authorities, local continuum of care, and/or other related entities to expand resource options and access to supportive services for clients.
• Capacity to facilitate regular team meetings to promote collaboration, share resources, and address challenges.
• Skills necessary to implement systems for tracking client outcomes and service effectiveness.
• Ability to conduct periodic reviews of case files and service plans to ensure compliance and quality of care.
• Readiness to promote awareness of the services offered through the CalAIM Community Supports program and its significance within the communities.
• Valid California driver’s license and state-required automobile insurance.

Preferred Qualifications

• Education or background in social work, public health, housing administration, or a related field; Candidates may be accepted with relevant experience.
• Demonstrated experience in fields such as social services, case management, supervisory/leadership role, or other related expertise.
• Familiarity with relevant local, state, and federal regulations and compliance standards for relevant CS services (e.g. housing regulations).
• Credentials or training for best practices in best practices, such as trauma-informed care, and/or advocacy strategies.

Schedule: Monday - Friday, 8:30 AM - 5:00 PM

Salary: $70,000 - $80,000/Yearly