Consumer Loan Funder I

ABOUT REDWOOD CREDIT UNION (RCU):

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. 

Why work for Redwood Credit Union?

•   32nd largest credit union in the U.S. and the largest financial institution based in the North Bay

•   Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial

•   Recognized by Newsweek as one of "America's Best Credit Unions 2024"

•   Recognized by Forbes as one of “America’s Best Small Employers 2023" 

•   Voted Best Places to Work in the North Bay 19 years in a row

•   World-class Employee Engagement scores

•   Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

•   Industry leading Net Promoter Scores across the U.S.                                                                                                                                                                                                                                              

Join us and discover why you'll love working at Redwood Credit Union! 

Redwood Credit Union is looking for a Consumer Loan Funder I, who will be responsible for planning, preparing and organizing consumer loan documentation to ensure accurate and expeditious loan closings while providing superior Member service.

ESSENTIAL FUNCTIONS:

Funding Loans

• Responsible for the timely and accurate coordination, processing and funding of all loan files including reviewing and interpreting underwriting conditions.

• Receive funding packets as assigned by department and manage funding from various incoming channels.

• Analyze Loan approval conditions in loan origination system (LOS). Verify the accuracy and integrity of all loan data entered into the system including but not limited to Membership, names, addresses, government monitoring information, loan information (i.e. loan amount, interest rate, terms, KBB/NADA/Black Book/MSRP information, income, etc.).

• Manage and continue to maintain all data and updates within the LOS throughout the funding process.

• Communicate and follow-up with Members/vendors regarding loan status and request and manage the timely return of required documentation needed to fund loan.

• Discuss loan options and programs with Members and vendors to ensure quality Member service.

• Identify cross sell opportunities that will benefit Member.

• Analyze credit report, credit applications to ensure credit requirements and loan policies are met.

• Verify Members income by paystubs and/or analyze personal and business tax returns to ensure income and loan policy requirements are met.

• Interact with vendors in person and over the phone to answer vendor questions in regard to retail installment sales contracts, rates, reserve programs and general lending programs.

• Coordinate loan funding with branch staff when needed.

• Ensure loan files are complete prior to auditing function.

• Ensure confidentiality and safeguard sensitive Member financial information.

• Evaluate pipeline to ensure loan files are funded within set RCU service standards and that production goals are met.

• Complete daily funding balancing and create various reports and spreadsheets as requested.

Department and Consumer Loan Officer Support

• Utilize queue management system, within LOS, in conjunction with Consumer Loan Officers to ensure high quality Member/vendor service.

• Report daily any problems or concerns with specific loan files.

• Propose new or improved processes that will improve current file flow.

• Provide exceptional service to all Members, volunteers, internal team members, and vendors.

• Review and complete lending reports as needed or assigned.

Other functions

• Research and resolve Member or team member concerns as directed.

• Compose and type general correspondence including emails, letters, memo communication for staff, vendors and Members.

• Represent RCU in a courteous and professional manner at all times.

• Thorough knowledge in the use of Internet-based loan origination software.

• Knowledge of lending principles, practices, rules, regulations, and sales.

• Ability to calculate income from paystubs, tax returns and or business returns.

• Knowledge of compliance requirements.

• Skill in the operation of personal computers and general office equipment.

• Ability to communicate effectively both verbally and in writing.

• Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union team members.

• Ability to act independently and confidentially, using discretion and tact.

• Ability to analyze situations and recommend workable solutions.

• Ability to coordinate a variety of activities simultaneously and prioritize work.

• Ability and desire to work in and contribute to a team environment.

• Ability to stand, bend, stoop, sit, walk, twist, and turn.
• Ability to lift up to 20 pounds.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors; majority of the time is spent sitting at a desk.

The ideal candidate has a combination of education and experience equivalent to a high school diploma, plus a minimum of two years’ experience in consumer lending industry or closely related field.

Compensation: Base starting range: $23.00 to $31.00 per hour commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

•  Competitive medical, dental, and vision insurance, mental health offerings

•  Employee performance incentive plan

• Salary Advancement– Merit increase based on performance

• 401(k) program with employer match

• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts and Perks:

•  RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

•  RCU employees are eligible for a 1% discount on all recreational or boat loan products

• 2% discount off Visas and LOC Loans through RCU

• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.

• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.

• 0% interest on garment, fitness, or home office equipment loan of up to $500

• 100% financing for employee purchased homes!

Internal Team Members

If you are a current Team Member, please apply through the internal careers page located in RCUNET.

                                         We are an Equal Opportunity Employer