Sr Supervisor, Service Ops
Date Posted:
2025-06-17Country:
United States of AmericaLocation:
OT348: SF - SAN FRANCISCO, CA 444 SPEAR STREET, STE 102, SAN FRANCISCO, CA, 94105 USAOtis Elevator Company is searching for a highly motivated Service Supervisor to oversee the servicing and repair of equipment as well as employee selection, training and safety for all assigned projects in our San Francisco, California office.
Essential Responsibilities
Lead the performance of field operations for all service/maintenance projects
Maintain project schedules and ensure deadlines are met
Develop action plans to address deficiencies regarding safety, callback rates, and technical support
Generate field leads and assist service sales representatives in selling upgrades and repairs
Recommend and detail changes in maintenance service documentation, methods, process, design, and delivery
Set budgets for material and labor within Otis guidelines and complete the required maintenance and repair within those budgets
Conduct field education training ensuring that we create and maintain a safe working environment
Perform field safety audits, jobsite inspections, and develop site safety/logistics plans
Coordinate all material deliveries and issuing purchase orders
Forecast and schedule labor resources, maintaining customer quality assurance, and improving efficiencies
Develop and maintain professional and productive relationships with co-workers, field employees, clients, and others in contact with the job
Education / Certifications
High school diploma or equivalent required; bachelor’s degree preferred
Basic Qualifications
Ability to work in a highly team-oriented and dynamic environment
Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
Need to be self-motivated and able to manage many simultaneous projects and responsibilities
Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
Strong leadership skills and goal-orientated with strong time management and organizational skills
Preferred Qualifications
Elevator industry experience or experience leading field level associates/technicians in a similar industry preferred
Knowledge of elevators, elevator service contracting, and elevator service estimating desired
What we offer:
- The chance to work for an industry-leading brand with an historic legacy
- A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program
- We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
- Enjoy three weeks of paid vacation, along with paid company holidays
- We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
- Life insurance and disability coverage to protect you and your family.
- Voluntary benefits, including options for legal, pet, home, and auto insurance.
- We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
- Pursue your educational goals with our tuition reimbursement program.
- Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.
Apply today to join us and build what’s next!
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
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Our VisionWe give people freedom to connect and thrive in a taller, faster, smarter world.Our MissionTo be a world-class, customer-centric, service-oriented company.
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