Account Manager - US

Hi! 👋 I’m Brandon, based in the U.S., and I lead Customer Experience at WeTravel. I’m growing a team focused on delivering exceptional service, solving real problems, and creating long-term value for our customers around the world.

If you’re passionate about helping businesses thrive, excited by the challenges of working in a fast-paced SaaS environment, and love the idea of contributing to a product that supports travel entrepreneurs—then we’d love to meet you.

As an Account Manager, you’ll be a key part of that mission: helping our amazing community of travel organizers get the most out of WeTravel while feeling truly supported every step of the way. If you’re curious, proactive, and genuinely enjoy seeing others succeed, I’d love to hear from you.

How We Work

Our Account Management team sits at the heart of the customer journey. As an Account Manager, you’ll work closely with clients—ensuring they’re fully supported, informed, and maximizing the value of our platform. You’ll collaborate with Sales, Customer Support, and even Product to share customer feedback and shape the future of our offering.

Our clients range from solo operators to growing travel companies, so adaptability and communication are key. A big part of your day-to-day will include answering questions, resolving issues, and identifying opportunities to upsell and cross-sell additional features. If you love building trust and solving problems, this is a great fit.

Why You Should or Shouldn’t Apply

You should apply if you:

• Are fluent in English (other languages are a plus—be sure to list them in your resume).

• Have excellent communication skills—both written and verbal.

• Have strong interpersonal and customer service instincts.

• Enjoy helping businesses thrive through hands-on support and strategic advice.

• Have 2+ years of experience in B2B account management or customer success.

• Are a natural multitasker who can manage multiple clients and needs at once.

• Are solutions-oriented and calm under pressure. Thrive in a remote-first, fast-paced environment.

• Bonus: Minor SaaS sales experience or experience with up-selling products;

• Bonus: Up-to-date understanding of the travel industry’s consumer behavior;

• Bonus: Knowledge of Hubspot CRM or other CRM platforms.

You might not be the right fit if you:

• Prefer minimal customer interaction or purely reactive support roles.

• Aren’t comfortable handling both support and upsell conversations.

• Lack experience working directly with clients in a B2B environment.

• Struggle to prioritize and manage multiple accounts independently.

On a Weekly Basis You Will Find Yourself

• Managing and nurturing relationships with new and existing clients.

• Proactively identifying opportunities to upsell or expand product usage.

• Serving as a key point of contact for client questions or concerns.

• Collaborating cross-functionally with Sales, Support, and Product teams.

• Gathering and sharing customer feedback to improve product and service delivery.

• Solving customer issues with a calm, proactive, and friendly approach.

• Driving long-term client satisfaction and engagement.

Benefits

• Attractive compensation - 60k-65k USD Base Salary + 10k -12k USD OTE

• Fulltime - Fixed Term Contract (as International Contractor).

• Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self.

• Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments.

• Work remotely for a maximum of 4 weeks per calendar year.

• Annual team off-site (often somewhere sunny 🌊).

• Extensive paid family leave.

• Three paid volunteer days per year — take time to give back to causes you care about, on us.

• 2-week cross-functional onboarding program.

• Cutting-edge equipment and tools to set you up for success. Coverage for certain work-from-home (WFH) equipment.

• Cambly for colleagues for whom English is not their first language.

• Join an international, travel-loving team with a passion for adventure and innovation.

Please note:

• For this role, we can only consider candidates who have the full legal right to work in US (citizenship or residency). Unfortunately, WeTravel is not able to offer visa sponsorship or relocation assistance at this time.

About WeTravel

Founded in 2016, WeTravel aims to be the Operating System of any multi-day and group tour operator.

Travel gives people new experiences and brings them together, sometimes in life-changing ways. That’s especially the case for group travel and multi-day travel where the trip participants (travellers) get to really immerse themselves. Passionate travel organizers make this magic happen and WeTravel is here to support those travel companies. We help them publish their trip offerings, generate leads and follow through to convert them to bookings, process payments around the world, pay suppliers/vendors, and digitise their operations. This helps multi-day travel organizers get more bookings, save time, and save money. 

We are a global, diverse, fun team with high ambitions but no ego. Our team is driven to continuously improve our technology; ensuring that our clients always have the best possible solutions at their fingertips. We have offices in San Francisco, Amsterdam, Boston, Sydney, and Baku.

Equal Opportunities

WeTravel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds, experiences, and perspectives. If you're excited about this opportunity and believe you're a good fit, we encourage you to apply and join us in transforming the travel industry!