Account Manager

Join Folio’s GTM team and help hotel’s thrive by ensuring they get the most out of our procure-to-pay platform. From onboarding to long-term growth, you’ll be the go-to guide, advocate, and cheerleader. If you love building relationships, solving problems, and making customers feel supported every step of the way, this role is for you.

What excites you

• Being the primary point of contact for hotel customers from the moment they sign, guiding them from onboarding through activation and into long-term success

• Leading implementation; coordinating kickoff calls, configuring accounts, and making sure each customer has a smooth, confident go-live

• Teaching customers how to get the most out of Folio through tailored trainings, live demos, and success playbooks

• You’re excited to travel and meet customers and users face-to-face. You appreciate that nothing beats an on-site visit to build trust and understand their world up close

• Building strong, trusted relationships with operators, general managers, and finance teams across hotels and management companies

• Staying close to your accounts; tracking adoption, anticipating needs, and jumping in before something becomes a problem

• Coordinating with support and product to make sure customer issues are resolved quickly, clearly, and with care

• Spotting opportunities for customers to grow with us, whether that’s adding new users, sites, or features

• Representing the customer internally; bringing thoughtful feedback to the team to help shape what we build next

What excites us

• You’ve spent a couple of years in Account Management, Customer Success, or Implementation at a Hospitality or B2B SaaS company and you like wearing multiple hats

• You get energy from leading projects, running trainings, and being the go-to for your customers

• You communicate clearly, build trust easily, and know how to navigate different stakeholders with confidence

• You’re organized, detail-oriented, and thrive when you’re juggling multiple priorities across a portfolio of accounts

• You love fast-paced environments; you’re resourceful, proactive, and don’t wait around for someone else to fix things

• You’ve used HubSpot or a similar CRM to stay on top of customer relationships and workflows

• You’ve worked on products with multiple user types, layered implementations, or interesting edge cases (bonus points!)

• Bonus! You’ve spent time in or around hotels or know the ins and outs of hospitality, procurement, or finance

Working at Folio

• We're a remote-first company. Quarterly, we travel to work together in-person and stay with one of our hotel partners.

• For the most part, we rely on Google Meet, Linear, Notion, and Slack to make decisions and get things done day-to-day.

• You will have the opportunity to travel frequently and meet our customers in person

• We're a small team who work collaboratively and meet daily for stand up

• We offer competitive compensation, health benefits, flexible PTO, and a remote-first work environment

• We value transparency, humility, and getting things done and we’re building a culture where people can do their best work and grow quickly.

What we value

• Craft. We take pride in our work, find joy in execution, and believe that the best companies are built at a steady yet resilient pace.

• Optimism. We believe in ourselves and each other and know anything is possible with the right amount of hustle and grit.

• Ownership. We love making things better and have a strong sense of shared responsibility over everything we create together.

• Hospitality. The industry we’re building for has a culture of service to others, and we bring that energy to how we work together each day.