Director Global Accounts Technology

Thomson Reuters has a new opportunity for a Director of Global Accounts-Technology for the Corporates Global Accounts SubSegment.  This role will lead and coordinate the technical strategy for selected accounts across multiple countries, ensuring the delivery of customer/client objectives. This role involves overseeing global technical and service performance, maintaining high levels of customer satisfaction, and developing a thorough understanding of customer technology infrastructure and strategy. Additionally, the Account Technology Director will act as an influencer with Product Management to represent the voice of the customer and lead efforts to provide product capabilities required by our customers.  This position will also ensure we are providing white glove technology support to our customers.

Our technology drives global markets and helps professionals around the world make decisions that matter. Our customers rely on us to deliver the intelligence, technology and human expertise they need to find trusted answers. The business has operated in more than 100 countries for more than 100 years.  Whether solving today’s challenges or tomorrow’s aspirations, you will work with the industry’s brightest thinkers on diverse projects, creating next-generation solutions that deliver powerful results.  As the world’s leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business—and your career.

Bring your passion for innovation and together we’ll make a difference.

Location: Remote, must be based in the US.

About the Role: 
In this opportunity you will:

Strategic Leadership:

• Develop, own, and implement strategic technical account plans.
• Ensure the provision of the best implementation and support for our product and solution offerings in a profitable manner.
• Take ownership on delivering revenue, book of business, and sales targets
• Customer Relationship Management: Maintain proactive and regular meetings with clients to review infrastructure requirements, systems capacity, and other technical needs. Ensure consistent and coordinated technical account management to the client, focusing on high levels of customer satisfaction.

Technical Oversight:

• Develop and maintain technical account strategy with Account Managers.
• Provide pre-and-post-sales management for technical solutions.
• Keep clients updated on Thomson Reuters technologies and product roadmaps (coordinating with Product Management).
• Work with clients to envision custom solutions to meet customer needs, scope and manage the solution from design to final delivery.
• Ensure the technical feasibility of proposed solutions and manage the technical aspects of the implementation process.
• Oversee the integration of new technologies and ensure they align with client objectives and existing infrastructure.

Service Quality:

• Regularly contact clients to review service quality, address service issues, and ensure satisfaction with technical services.

Liaison with Product Management:

• Act as a liaison with Product Management to represent the voice of the customer. Communicate customer feedback and requirements to Product Management to influence product development and enhancements.

White Glove Technology Support:

• Lead efforts to provide white glove technology support to our customers, ensuring a premium level of service and attention to detail.

Team Dynamics:

• Ensure the best implementation and support for our offerings. Foster a collaborative environment with the team to exceed key deliverables.

About You:  

You're a fit for the role if you have: 

• Bachelor's Degree
• 10+ years of experience in technical account management, customer relationship management, or a related field.
•  5+ years of experience in a leadership or managerial role, overseeing teams and strategic initiatives.
• Proven track record of building satisfied loyal and referenceable customers
• Skilled at conflict resolution and problem-solving to achieve win-win outcomes
• Strong operational and analytical abilities
• Customer Focus and Relationship Building
• Technical Expertise and Solution Design
•  Excellent Communication (verbal and written) skills

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What’s in it For You?

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.

For any eligible US locations, unless otherwise noted, the base compensation range for this role is $135,800 - $252,200.

This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.
Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.


This job posting will close 08/02/2025.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.